Product Manager - Undercarriage Systems - North America

Description

The Product Manager – Undercarriage Systems is a technical commercial product management position that supports the ME Fully Integrated Technologies strategy (ME FIT). This role ensures that the strategies, technical standards, and commercial objectives defined for the Undercarriage Systems product line are effectively executed, enabling profitable growth and high-quality support to customers. This role is essential in driving the strategic direction of our company, managing relationships with internal and external stakeholders, and ensuring the company's growth and profitability through product management excellence. The role also focuses on improving The Customer Experience by ensuring that products and services are delivered in a way that meets/exceeds customer expectations. 

Nature and Scope:

The role acts as the primary bridge between Sales, Customer Service, Marketing, PDG, Supply Chain, and Foundry Operations, ensuring alignment with our Value-added Integrated Solutions Philosophy. The role is also responsible for coordinating and deploying VAES and ME FIT Systems and programs. Responsible for the Undercarriage systems product line’s technical & commercial performance, ensuring consistent implementation of sales support processes, tools, and best practices, while ensuring full alignment with the company’s values and leadership principles. 

Principal Accountabilities:

• Strategic Leadership: Lead the development and execution of the Undercarriage Systems product management strategy to drive growth, profitability, and market share gains. Work closely with Director of Product Management and other senior leadership to align departmental goals with overall business objectives.
• Product Strategy & Development: Partners with Technical & Commercial teams to develop and execute the product strategy for the Crusher Liners portfolio. Identify market trends, customer requirements, and industry dynamics to drive product roadmap decisions. Collaborate with new product development team to conceptualize and develop cutting-edge new solutions that meet customer needs and exceed industry standards.
• Technical Support & Applications: Support sales & field service resources by directly engaging customers and end-users to understand their pain points, challenges, and evolving requirements. Collect application operation information, analyze and create technical reports to be presented with recommendations on how to improve results through improved designs and material selection. Owner of the ECO process at the manufacturing stage.
• Capability Development and Technical Excellence: Ensure all sales and field service personnel receive ongoing training on Undercarriage products, applications, commercial tools, negotiation, safety, and customer engagement. Promote standardization of technical assessments, proposal formats, pricing methodologies, and opportunity qualification practices.
• Sales Process Support and Opportunity Management: Oversee and support the sales team’s participation across all stages of the sales cycle: opportunity identification, technical scoping, proposal generation, negotiation, closing, delivery, and post-sales follow-up. Deliver high-quality technical support for Account Managers, enabling them to sell the Undercarriage Products effectively. Support high-value or strategically important opportunities, providing guidance on technical strategy, commercial positioning, pricing, and risk mitigation.
• Financial Management: Monitor key financial indicators for the Undercarriage Systems Product Line, including order intake, revenue, and margins, ensuring continuous progress toward annual targets. Monitor and manage department budgets. Report on financial performance and operational KPIs to senior leadership.
• Compliance and Risk Management: Ensure all department activities comply with industry regulations and internal policies. Identify and support risk mitigation of commercial agreements and operations.

Position Requirements:

• Education: Bachelor’s degree in engineering (Mechanical, Mining, Metallurgical, Industrial or related field).
• Experience: Minimum of ten (10) years’ progressive experience in mining and open pits. Field experience with undercarriage systems for electric and hydraulic shovels is required.
• Strong technical and commercial understanding of open pit mining equipment and wear components, preferably related to maintenance and operations of electric and hydraulic shovels.
• Strategic Thinking: Strong business acumen with the ability to drive long-term growth through strategic decision-making and operational excellence.
• Analytical Skills: Excellent ability to analyze technical data, business performance, and financial reports to drive informed decision-making.
• Technological Proficiency: Familiarity with CRM systems, ERP platforms, and industry-specific software.
• Significant travel to mine sites with some weekend and overnight travel is required.

Preferred Skills & Attributes:

• Proven skills using good rational and business acumen in anticipating and solving challenges in open pit mining equipment operations and maintenance.
• Product Management, People Management, Understanding the Customer, Product Development, Requirements Analysis, Planning, Competitive Analysis, and Sales Planning.
• Strong analytical and strategic thinking skills.
• Excellent communication and presentation abilities to effectively convey product concepts and strategies.
• Strong interpersonal skills and ability to work effectively across functions, locations, and global teams.  Must be able to present data and conclusions in an organized manner.
• Demonstrated problem solving, research, analytical skills, attention to detail and multi-tasking capability.
• Excellent written and verbal communications skills.
• Language proficiency: English 
• Demonstrated ability to lead cross-functional teams and manage projects to completion.
• Proficiency in product management tools and software.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.