Shop Floor Assistant

ME EM London is one of the UK’s fastest-growing modern luxury fashion labels. As well as a successful global digital business, we have stores in London and Edinburgh, concessions in Harrods and Selfridges, and recently opened US stores in Manhattan, SoHo, East Hampton & Dallas.

At ME EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role:

The ME EM Shop floor Assistant’s main duties focus on supporting the sales team. You represent ME EM’s image and standard of client service in our stores. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.

Your Responsibilities:

● Be a brand representative at all times.

● Provide the best experience through speed and accuracy.

● Ensure you represent the brand at all times by following the company dress code.

● Continually improve product knowledge and research products online.

● Be confident in navigating the customer, suggesting alternatives or fulfilling their

product requests either within another store or online.

● Promote ‘one business’ mindset.

● Escalate customer complaints to the management team.

● Awareness of opening and closing duties and support when necessary.

● Embrace change and support the roll out of new systems.

● Understand the importance of data collection.

● Display high level of telephone etiquette when answering / using the store phone.

● Ensure a professional tone is used when sending emails from the store email.

● Maintain store visual merchandising standards.

● Replenish stock and keeping the shop floor clean and tidy.

● Assist with deliveries & stock recalls.

Roles Specifics Duties

● Act as an intermediary between customers and their assigned Style Advisors,

greeting them in a timely manner and speaking to them professionally

enthusiastically. This includes all mediums such as in-person, telephone

conversations, text messaging and emails.

● Assist and support Style Advisors throughout the selling ceremony inclusive of

retrieving and returning stock and point-of-sale entry.

● Accurately document messages and deliver to Style Advisors in a timely manner

● Support service counter operations, including managing the line up to ensure

customers are serviced as quickly as possible, preparing product for transactions,

packaging client purchases, and returning product to the sales floor.

● Establish and provide strong client relationships over the phones by responding

promptly and appropriately to all internal and external queries and ensuring that all

clients are kept informed as appropriate.

● Help at cashier with processing transactions precisely as needed.

● Prepare packaging and gift wrapping parcels.

● Adhere to company policies and procedures, especially related to POS operations.

● Ensure qualitative monitoring and updating of customer information (CRM).

ME EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ candidates, and individuals with disabilities to apply for opportunities within our company.

Pay: $20.00 - $22.00 per hour