What are the responsibilities and job description for the Service Advisor position at ME Automotive Repair?
Key Role: Service Writer
About the Position
We are seeking a skilled and customer-focused Service Writer to join our team at ME Automotive Repair. As a key member of our shop, you will play a vital role in delivering exceptional customer service and driving sales growth.
Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Develop and maintain strong relationships with customers, building trust and loyalty through effective communication and follow-up.
- Utilize sales skills to upsell and cross-sell services, identifying opportunities to increase revenue and drive business growth.
- Work closely with technicians and management to ensure accurate and efficient job completion, maintaining high-quality standards and meeting customer expectations.
- Participate in ongoing training and development to enhance sales and technical knowledge, staying up-to-date on industry trends and best practices.
Requirements
- Excellent sales and customer service skills, with a proven track record of success.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively.
- Familiarity with automotive repair services and industry standards.
- Availability to work a variety of shifts, including evenings and weekends.
What We Offer
- Competitive compensation package.
- Ongoing training and development opportunities.
- A positive and supportive work environment.
- The chance to work with a growing and successful company.
