What are the responsibilities and job description for the Success Manager position at MDVIP LLC?
MDVIP Overview
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.
Key Responsibilities
Practice Success & Growth Strategy- Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency.
- Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations.
- Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth.
- Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes.
- Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues.
- Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation.
- Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency.
- Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations.
- Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth.
- Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes.
- Manager, Practice Success Manager
- Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues.
- Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation.
- Strategic Business Planning: Collaborate with physicians to assess performance, implement growth strategies, and drive revenue and efficiency.
- Performance Optimization: Launch initiatives to reduce cancellations, boost memberships, refine pricing, and streamline operations.
- Training & Development: Lead onboarding and continuous coaching for staff, ensuring exceptional patient experiences and sustained growth.
- Consultative Partnership: Act as a trusted advisor to enhance patient engagement, workflow efficiency, and practice outcomes.
- Engagement & Communication: Maintain proactive, multi-channel communication with physicians and staff to align on goals and resolve issues.
- Operational Excellence: Monitor and improve practice operations through hands-on support and best practice implementation.
Key Competencies
- Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
- Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
- Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
- Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
- Collaborative: Works well with others, values teamwork, and helps everyone succeed together.
Minimum Qualifications
- Bachelor’s degree in relevant discipline
- Three (3) years related work experience in account management
- One (1) year related work experience in sales
- Proficient in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint.
Preferred Qualifications
- Experience working in healthcare, medical sales, or clinic operations.
- Experienced with travel and expense reporting tools, mapping software, and CRM systems
Why Join MDVIP?
• Be part of a mission-driven organization leading innovation in personalized healthcare.• Drive transformation and growth in a dynamic, fast-paced environment.• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.• Comprehensive benefits: health, dental, vision insurance, and retirement plans.• Professional development: access to ongoing training and leadership development programs.• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.