Call Center Representative - Mesa Call Center

Job Summary

Join our dynamic Mesa Call Center as a Call Center Representative, where you'll be the frontline ambassador for our clients and prospects. This energetic role involves engaging with customers via phone, delivering exceptional service, and driving business growth through consultative selling. Your expertise in technology sales, CRM systems, and outbound calling will empower you to build strong client relationships, close deals efficiently, and contribute to our vibrant team’s success. If you're passionate about communication, sales technology adoption, and providing top-tier customer service, this position offers an exciting opportunity to thrive in a fast-paced environment.

Duties

• MDS Communications is looking to hire Call Center Representatives!

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• Are you seeking a job with real purpose-where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won't just make calls-you'll make a difference.

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• For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we're one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

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• As an MDS Communication Specialist you will:

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• Receive in-depth training.
• Be assigned to one of four MDS "Teams" that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.
• Successful applicants will bring:

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• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non-profit causes we represent.
• A willingness to learn.
• Persistence
• Benefits of joining MDS:

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• $16.15 -$17.65 per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10 in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to transition to working from home after you have established yourself in the call center.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.

Join us in this energetic role where your technical sales expertise will make a meaningful impact! We’re committed to supporting your growth through ongoing training in sales technology tools like Salesforce Cloud and CRM system proficiency—empowering you to succeed every step of the way.

Pay: $25.00 - $32.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $8 - $10