Production Support Analyst

Production Support Analyst

Our team is seeking to add a Production Support Analyst for the pre-trade execution services team serving the global execution services desk.

Responsibilities:

• Responsible for the applications used by traders, sales and middle office on the trading floor.
  
• Responsibility includes software releases, configuration, monitoring and support of all production system components and infrastructure.
  
• Support, develop and maintain system scripts
  
• Ensure system availability, performance, capacity, and monitoring through proper response to incidents, events and problems.
  
• Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.
  
• Work with global development and application support teams in New York, Montreal, Paris, Bucharest, Bangalore and Hong Kong.
  
• Position being on the main trading floor, extensive interaction is expected with traders, sales, developers and quants.
  
• Gaining in-depth exposure to both the business and technology aspects of equity derivatives business.
  
• Bring a passion to stay on top of DevOps trends, experiment with and learn new CD technologies.
  
• Help or mentor other members of the team, preach and spread DevOps as religion in the firm.
  
• Develop applications and scripts to automate manual operational tasks as well as build custom real-time monitoring tools and reports.
  

Qualifications:

• Undergraduate or Graduate degree in Computer Science or related concentration.
  

Experience Needed:

• 2 years’ experience in financial services industry
  
• Broad understanding of multiple asset classes, including equities, options and synthetic swaps.
  
• Ability to prioritize tasks and problems in a dynamic environment
  

Desired / Plus:

• Experience with monitoring systems such as Prometheus & Grafana
  
• Direct Fidessa experience on an enterprise system
  
• Fidessa support experience.
  

Technical Skills:

• Comfortable working on UNIX / Linux (Sysadmin, Shell Scripting, etc.) and Windows environments.
  
• Experience working with relational databases, excellent SQL skills.
  
• Understanding of Python and experience trouble-shooting issues
  

Desired / Plus:

• Knowledge of FIX.
  
• Sybase Databases
  
• Task Schedulers (Autosys)
  
• Strong with scripting language (Shell, TCL, Perl, Python, etc.)
  
• Understanding of the Agile and Continuous delivery.
  
• Networking Knowledge
  
• Experience with one Source control management systems (GIT or Subversion).
  

Competencies:

• Energetic, self-directed and self-motivated, able to build and sustain long-term relationships with business and colleagues.
  
• Ability to solve problems with a keen eye for details; a strong desire to learn and contribute solutions and ideas to the team.
  
• Exceptional analytical skills, able to apply knowledge and experience to propose creative, value driven viable solutions.
  
• Comfortable in a fast paced, ambiguous and matrix environments.
  
• Can manage multiple tasks and use judgment to prioritize and escalate to achieve desired outcomes.
  
• Strong verbal and written communication skills.