What are the responsibilities and job description for the MARKETING AND PR COORDINATOR position at MDM Group Marriotts?
Location:
JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami FL 33131 USA
Begin
• Explore a career in hospitality
• People taking care of people
• Have flexibility in your career
• Be an influencer in the industry
• Fulfill your purpose
Do your best work, begin your purpose, belong to an amazing team and become the best version of you.
Compensation: Hourly
Schedule: Full-Time
Position Type: Non-Management
Work setting: on-site
Benefits
- Health Insurance
- Dental and Vision
- Paid Time Off
- 401K
- Parking and Metro Reimbursement
- Travel Perks and Benefits
- Recognition and Rewards
- Growth Opportunities
- Holiday pay
- Free Meals
- Free uniforms
- Free life insurance
- Free short-term disability
- Exclusive Discounts via LifeMart
- …and much more!
JOB SUMMARY
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
JOB SPECIFIC TASKS
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Address guests' service needs in a professional, positive, and timely manner.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Sales
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Analytical Skills
- Learning
- Interpersonal Skills
- Interpersonal Skills
- Customer Service Orientation
- Diversity Relations
- Teamwork
Communications
- Communication
- Listening
- English Language Proficiency
- Applied Reading
Personal Attributes
- Integrity
- Dependability
- Positive Demeanor
- Presentation
- Stress Tolerance
- Adaptability/Flexibility
Education:
High school diploma/G.E.D. equivalent
Related Work Experience:
1 year related work experience is required
Supervisory Experience:
N/A
License:
N/A
Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability
SOCIAL MEDIA SITES
Marriott Careers: https://www.youtube.com/user/MarriottJobs
JW Marriott Marquis Miami
LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/
Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottMarquisMiami/
Twitter: https://twitter.com/jwmm_miami?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/
Boulud Sud Miami
LinkedIn: https://www.linkedin.com/company/boulud-sud-miami/?viewAsMember=true
Website: https://www.bouludsud.com/miami/
Instagram: https://www.instagram.com/BouludSudMiami/
Facebook: https://www.facebook.com/BouludSudMiami/
Twitter: https://twitter.com/BSudMiami
Maps: https://www.bouludsud.com/miami/contact/
JW Marriott Miami
LinkedIn: https://www.linkedin.com/company/jw-marriott-miami/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/
Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottHotelMiami/
Twitter: https://twitter.com/jwmarriottmia?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/
Marriott Miami Dadeland
LinkedIn: https://www.linkedin.com/company/miami-marriott-dadeland/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miadd-miami-marriott-dadeland/
Instagram: https://www.instagram.com/dadelandmarriottmiami/?hl=en
Facebook: https://www.facebook.com/MiamiMarriottDadeland/
Maps: https://www.marriott.com/hotels/maps/travel/miadd-miami-marriott-dadeland/
Courtyard Miami Dadeland
LinkedIn: https://www.linkedin.com/company/miami-marriott-dadeland/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miacy-courtyard-miami-dadeland/
Instagram: https://www.instagram.com/courtyardhotels/?hl=en
Facebook: https://www.facebook.com/cymiamidadeland/
Maps: https://www.marriott.com/hotels/maps/travel/miacy-courtyard-miami-dadeland/
E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.
Salary : $20