What are the responsibilities and job description for the Operations Assistant position at MDI Luxury Design?
About MDI Luxury Design:
MDI Luxury Design is a boutique residential design firm serving a distinguished clientele across the United States. While our projects span a broad geographic area, we are proudly rooted in the Lowcountry of South Carolina.
At MDI, we are committed to delivering high-end interior design through well-defined processes and exceptional client experience. Our team-driven culture values collaboration, accountability, and excellence. Every team member is considered a key stakeholder in the company’s success, and we are dedicated to empowering individuals to grow professionally while contributing meaningfully to our shared goals.
Job Function and Areas of Impact:
The Operations Assistant supports the execution of all post-receipt and installation-related activities at MDI. This role is responsible for getting product into the home — including coordinating deliveries, facilitating installs, being on-site for execution, and resolving issues that arise after product has been received.
By facilitating installation logistics and post-receipt problem solving, the Operations Assistant plays a key role in ensuring smooth installs, minimizing escalation, and delivering a polished, turnkey client experience. The role reports to the Director of Procurement & Operations and works closely with the Design Team and external partners.
Key Responsibilities:
Installation & Post-Receipt Execution
- Coordinate and schedule deliveries and installations
- Be on-site for deliveries and installs as needed
- Support real-time problem solving during installs
- Act as a primary point of contact for warehouses, installers, and delivery partners
- Manage damaged goods post-receipt, including initiating and tracking RAs
- Coordinate pickups, replacements, and resolution of install-related issues
- Ensure install-related issues are followed through to completion
Administrative, Logistics & Inventory Support
- Run installation and delivery reports
- Assist with transport of client inventory to storage facilities as needed
- Make deliveries and pick-ups as required
- Maintain organization of the storage room and inventory of the install kit, ensuring it is stocked and ready
Qualifications and Skills:
To excel in this role, you should possess the following qualifications and skills:
- Self-motivated with a strong work ethic and the ability to work independently and collaboratively
- Comfortable being on-site and in motion
- Confident, calm, and solution-oriented under pressure
- Able to make judgment calls within defined scope without excessive escalation
- Familiar with luxury service expectations and client-facing environments
- Exceptional attention to detail with a commitment to accuracy and quality
- Ability to remain focused and productive in a fast-paced, dynamic environment
- Strong organizational skills with the ability to prioritize and manage multiple tasks efficiently
- Excellent written and verbal communication skills
- Proficient in the use of computers, tablets, and mobile devices for daily operations – skilled in Microsoft Office Suite
- Ability to understand and ensure adherence to documented operational processes and compliance standards