What are the responsibilities and job description for the Administrative Assistant position at MDI Calibration?
Our company is seeking an organized and detail-oriented Administrative Assistant to support daily office operations, customer service, scheduling, shipping, and administrative tasks. This position serves as a key point of contact for customers and helps ensure smooth coordination between office staff, technicians, and management.
Responsibilities
- Answer phones and respond to customer emails.
- Schedule onsite and in-lab calibration services.
- Prepare quotes, work orders, invoices, and customer documentation.
- Maintain customer records and update company software.
- Receive equipment from customers and assist with the check-in process.
- Track customer equipment throughout its time in our facility and ensure records and status updates remain accurate and up to date.
- Coordinate shipments and deliveries using FedEx, UPS, DHL, couriers, and other carriers.
- Pack equipment for shipment and prepare shipping documentation.
- Assist with replacing expired calibration stickers and applying updated calibration labels to recently calibrated equipment.
- Track calibration due dates for customer and company-owned equipment.
- Coordinate with vendors and subcontractors regarding services, quotes, deliveries, and purchase orders.
- Assist with tracking certificates, service reports, and calibration due dates.
- Support billing, filing, and general office operations.
- Provide excellent customer service and follow up on customer requests.
Qualifications
- High school diploma or equivalent.
- 1 year of administrative, customer service, or shipping experience.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Strong communication, organization, and multitasking skills.
- Bilingual (English/Spanish) preferred.
Skills
- Customer service oriented
- Attention to detail
- Time management
- Professional communication
- Shipping and logistics coordination
- Ability to work independently and as part of a team
MDI Calibration is an equal opportunity employer committed to providing quality service and a professional work environment.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $20