What are the responsibilities and job description for the Retention Specialist position at MDF Commerce Inc.?
Location: Lehi, Utah
About SOVRA
SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. SOVRA offers comprehensive, end-to-end solutions tailored for the public sector.
SOVRA’s solutions are purpose-built to address the unique challenges of public procurement, ensuring compliance, enhancing efficiency, and promoting transparency. Our commitment to innovation has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, affirming our platform’s adherence to the highest standards in efficiency and vendor accessibility.
By leveraging SOVRA’s advanced tools and expansive supplier network, public agencies can optimize every tax dollar spent, drive better procurement outcomes, and deliver exceptional services to their communities. You can find more info about SOVRA at SOVRA.com
About the job
As an Account Retention Manager, the employee ensures that customers continue to use the company’s products or services by proactively responding to their needs, resolving issues and demonstrating the value they receive. Works to reduce customer turnover through proactive analysis and actions to maximize delivered value through strong relationships and strategic interventions.
What will your main responsibilities look like?
In this role, you will be led to:
- Responsible for developing client retention & loyalty through:
- Client Engagement: Implemented engagement strategies that have strengthened client relationships and loyalty.
- Risk Management: Conducted thorough monthly risk assessments and payment verifications, ensuring the stability of our client base and ensuring payment verification of new customers.
- Manage accounts receivable & collections.
- Ensure customer satisfaction by managing and resolving customer escalations and achieving churn reduction as per set goals.
What elements of your professional background will be necessary and useful in this role?
- Post secondary education.
- Minimum of 2 years experience as an account manager or similar activities, including with digital services.
- Demonstrated ability to analyze information for effective strategic interventions.
- Ability to disseminate complex and/or technical information as required.
- Problem solving skills and ability to present efficient solutions, clearly and concisely Microsoft Word, Excel, and PowerPoint.
- Demonstrated negotiation skills with all levels of client business management.
- Required: Authorized to work in the US—unfortunately we cannot sponsor work visas or transfers at this time.
- Required: Must be physically located in Utah and able to work from the office 4 or 5 days per week.
What are the assets that would make you stand out?
- Service and customer satisfaction oriented.
- Diplomatic approach and ability to build strong business relationships.
- Initiative and motivation.
Thank you for your interest in SOVRA. However, only selected candidates will be contacted.
At SOVRA, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices.
SOVRA, through its wholly owned subsidiary International Data Base Corp., doing business as BidNet, participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States.
SOVRA, a través de su subsidiaria de propiedad total International Data Base Corp., que opera bajo el nombre comercial BidNet), participa en E-Verify. Si es seleccionado para empleo, se le solicitará proporcionar la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los Estados Unidos.