What are the responsibilities and job description for the IT Systems Specialist position at MDB Health Services?
MDB Health Services Overview
MDB Health Services provides medical and psychiatric services to residents in long-term care facilities across Mississippi, Louisiana, Arkansas, Tennessee, Kentucky, and Texas. As the region’s largest LTC healthcare provider, we are proud to have an exceptional team of physicians, nurse practitioners, and therapists dedicated to delivering high-quality, compassionate care. For more than 13 years, we have built a strong reputation among both clinicians and long-term care communities by going above and beyond to help facilities provide the best possible healthcare to their residents while remaining people-first in everything we do.
Description
The role of the IT Systems Specialist will be responsible for providing training, technical support, and troubleshooting assistance to end-users, ensuring the smooth implementation and operation of all systems. The IT Systems Specialist will play a crucial role in resolving hardware, software, and network issues, managing user accounts, and assisting with the implementation of new technologies to support our distributed facilities.
Responsibilities
MDB Health Services provides medical and psychiatric services to residents in long-term care facilities across Mississippi, Louisiana, Arkansas, Tennessee, Kentucky, and Texas. As the region’s largest LTC healthcare provider, we are proud to have an exceptional team of physicians, nurse practitioners, and therapists dedicated to delivering high-quality, compassionate care. For more than 13 years, we have built a strong reputation among both clinicians and long-term care communities by going above and beyond to help facilities provide the best possible healthcare to their residents while remaining people-first in everything we do.
Description
The role of the IT Systems Specialist will be responsible for providing training, technical support, and troubleshooting assistance to end-users, ensuring the smooth implementation and operation of all systems. The IT Systems Specialist will play a crucial role in resolving hardware, software, and network issues, managing user accounts, and assisting with the implementation of new technologies to support our distributed facilities.
Responsibilities
- Provide technical support and troubleshooting assistance to end-users via phone, email, remote, or in-person
- Diagnose and resolve hardware and software issues related to desktop and laptop systems, printers, peripherals, and other IT equipment
- Install, configure, and maintain operating systems, software applications, and security patches
- Manage user accounts, permissions, and access rights in Active Directory, Microsoft Entra ID, and other relevant systems
- Configure, monitor, and maintain local and wide area networks (LAN/WAN), ensuring secure and reliable connectivity across multiple locations
- Troubleshoot network routing, switching, wireless, and VPN connectivity issues
- Manage company-wide network security tools, firewalls, and filtering
- Assist in the planning, testing, and implementation of new technologies, including hardware, software, and network upgrades
- Document and maintain accurate records of hardware inventory, support requests, resolutions, and system/network configurations
- Provide training and guidance to end-users on the effective use of desktop systems and software applications
- Stay up to date with emerging technologies and industry trends to enhance technical knowledge and skills
- Maintain IT policies, procedures, and security guidelines to ensure the confidentiality and integrity of organizational data and compliance standards
- Special projects as assigned
- Bachelor’s degree or equivalent work experience in Computer Science, Information Technology, or a related field
- 1 to 3 years proven experience as an IT Systems Specialist, Network Technician, or similar role
- Strong knowledge of desktop operating systems (Windows, macOS) and software applications (Microsoft 365, Google Workspace, DNS filter management, antivirus software, etc.)
- Solid understanding of networking protocols and services (TCP/IP, DNS, DHCP, VPN) and hands-on experience managing network infrastructure (switches, routers, wireless access points)
- Proficiency in troubleshooting hardware, software, and network connectivity issues
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues
- Strong communication and interpersonal skills to patiently and effectively interact with end-users and provide exceptional customer service
- Ability to work independently and prioritize tasks in a fast-paced, multi-site environment
- Relevant certifications such as CompTIA A , CompTIA Network , Cisco CCNA, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are desirable