What are the responsibilities and job description for the ADP Support Specialist - 6+ Weeks Contract position at MDAEdge Tours & Travels?
How to Apply:
- Email: Send your resume to resume@mdaedge.com with subject: HR Support Specialist - 26-00035
- Apply Online (Preferred): Click the Apply button and answer the screening questions.
Key Details:
- Total Projected Hours: 240 Hours
- Max Hourly Pay Rate: $27.00 Healthcare Benefits.
- Ready to go background check.
- Less than 1 year experience; associate seniority; no management experience, travel, relocation assistance, commission, bonus, or overtime eligibility.
- Bachelor's degree minimum.
Key Responsibilities:
- Provide frontline support to employees for W-2 access, payroll documents, and general system troubleshooting.
- Guide employees on retrieving W-2 documents from ADP.
- Perform password resets in ADP to restore employee account access.
- Pull and distribute payslips from Workday based on employee requests.
- Respond to inbound phone calls about W-2s and other payroll documents.
- Maintain accurate documentation of all employee interactions and support tickets.
- Escalate complex issues to HR Operations leadership as needed.
Technical skills:
- Proficiency in ADP for W-2 access, password resets, and troubleshooting.
- Proficiency in Workday for pulling and distributing payslips.
- Proficiency in Microsoft Excel including basic filtering, sorting, and data entry.
Functional skills:
- Strong customer service skills for frontline employee support.
- Ability to handle confidential information with discretion.
- Attention to detail for accurate documentation and issue resolution.
Behavioral skills:
- Strong communication skills for phone interactions and guidance.
- Efficiency in a fast-paced HR operations environment.
Salary : $27