Lead Clinical Support Staff - Pain Clinic

MD West ONE offers the most comprehensive head-to-toe musculoskeletal and nervous system practice in the region. Our depth in orthopedic, neurosurgery and spine specialized care allows our patients to be seen under ONE versatile

Hours: 8:00am-5:00pm Monday-Friday. (40 hours)

Location: 192nd & Dodge, 84th & Farnam

Summary: The Lead Clinical Support Staff supports clinical and operational leadership in the effective and efficient administration of clinical operations and serves as a role model on the team. They assist healthcare professionals in the delivery of excellent patient care in a fast-paced neurosurgery and orthopedic clinic setting.

MD WEST ONE EMPLOYEE RESPONSIBILITIES:

· Follow all MD West ONE policies and procedures.

· Demonstrate open and effective communication with colleagues and patients.

· Focus on professional and personal development.

· Maintain regular attendance.

· Perform all other duties and tasks, as needed.

PRIMARY RESPONSIBILITIES:

· Create staffing schedule for assigned clinic location, pending managerial approval.

· Manage staff time off requests and ensure appropriate coverage, including when call-ins occur.

· Assist operations leadership with in-person employee coaching and development, as needed.

· Responsible for training and assisting with onboarding for new employees, as needed, at assigned clinic location.

· Order supplies using preferred vendor and inventory list; monitor and stock inventory.

· Manage the injection suite and stock of injection trays.

· Support additional clinics during staffing shortages, as needed.

· Serve as a role model and assist operational leadership with ensuring compliance of MD West ONE policies and procedures.

· Greet patients and provide outstanding customer service and assistance.

· Perform various clinical duties, including obtaining vitals, medication lists, allergies, and past medical history. Document information in EMR system.

· Maintain HIPAA compliance.

· Obtain outside records including x-rays, MRIs, and any previous notes for the physician to review prior to the patient’s scheduled appointment.

· Review phone messages and collect patient concerns prior to sending to physician.

· Document orders, referrals, testing, physical therapy, and restrictions ordered by the physician.

· Handle all prescription requests and send to the physician for approval.

· Schedule all surgeries and send orders to the hospital.

· Schedule all imaging, injections, EMGs and any other tests.

· Clean and stock exam rooms.

· Document and meet the requirements of MIPS.

· Complete all quality standards meeting OSHA requirements.

QUALIFICATIONS:

· 3-5 years’ experience in a clinical, hospital or nursing care facility, required.

· Current CNA license, required.

· Certified Medical Assistant, LPN or RN, preferred, in lieu of CNA license.

· Experience in a neurosurgery or orthopedics setting, preferred.

· Experience with Intergy or Cerner, preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

· Demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.

· Ability to build strong relationships at all levels of the organization and provide exemplary customer service to patients.

· Ability to listen effectively, as well as strong communication skills.

· Must demonstrate professionalism at all times.

· Ability to exercise tact and diplomacy to resolve sensitive issues.

· Demonstrate strong organizational skills and effectively plan and prioritize work.

· Demonstrate strong judgment and effectively problem-solve.

· Ability to work independently or as part of a team and meet deadlines.

· Ability to maintain confidentiality of information.

· Must be proficient with Microsoft Office products.

· Must be able to tolerate intermittent physical activity, including sitting, standing, walking, stooping, carrying, talking, seeing, bending, and handling equipment. Position will require full range of motion and may require lifting and pushing items weighing up to 30 lbs.

· Ability to sit, stand and walk for extended periods of time.

· Ability to reach with hands and arms to operate office and/or medical equipment.

· Ability to travel to clinic locations, as needed.

WORK CONDITIONS:

· Works inside in a medical clinic office setting. Will be working in a clean, well-lit area. May deal with unpleasant environmental situations resulting from patient care or patient activity.

· Job may require contact with clinic staff, adjacent hospital staff, and/or patients; potential exposure to communicable and/or infectious diseases.

Please note that previous experience in a similar role or relevant certifications may be preferred but not required. We are looking for individuals who are passionate about making a positive impact in the lives of others.

If you are dedicated, compassionate, and committed to providing quality care, we encourage you to apply for this rewarding position.

MD West ONE provides equal employment opportunity to and will not discriminate against applicants or employees on the basis of race, color, religion, sex, age, disability, marital status, genetic information, or because of past, current, or future military obligations or status, or on any other basis protected under federal, state or local laws, regulations, or ordinances. This policy applies to all terms and conditions of employment, including, without limitation, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health savings account
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Elkhorn, NE 68022: Relocate before starting work (Preferred)

Work Location: In person

Salary : $25