Clinical Support Staff

MD West ONE offers the most comprehensive head-to-toe musculoskeletal and nervous system practice in the region. Our depth in orthopedic, neurosurgery, spine and pain specialized care allows our patients to be seen under ONE versatile, collaborative entity.

We offer competitive pay and benefits and the opportunity to do meaningful work. Plus, you’ll be joining a dynamic team of medical professionals, committed to providing quality patient care.

We are hiring a Clinical Support Staff member to assist our provider team in the delivery of excellent patient care in a fast-paced orthopedic, neurosurgery and pain clinic setting.

This position will support our orthopedic providers at our Fremont clinic. This is a full-time position, working 8:00 a.m. - 4:30 p.m.

PRIMARY RESPONSIBILITIES:

• Greet patients and provide outstanding customer service and assistance.
• Perform various clinical duties, including obtaining vitals, medication lists, allergies, and past medical history. Document information in EMR system.
• Maintain HIPAA compliance.
• Obtain outside records including x-rays, MRIs, and any previous notes for the physician to review prior to the patient’s scheduled appointment.
• Review phone messages and collect patient concerns prior to sending to physician.
• Document orders, referrals, testing, physical therapy, and restrictions ordered by the physician.
• Handle all prescription requests and send to the physician for approval.
• Schedule all surgeries and send orders to the hospital.
• Schedule all imaging, injections, EMGs and any other tests.
• Clean and stock exam rooms.
• Document and meet the requirements of MIPS.
• Complete all quality standards meeting OSHA requirements.
• Perform other duties, as assigned.

QUALIFICATIONS:

• 1-3 years’ experience in a clinical, hospital or nursing care facility, required.
• Current CNA or Certified Medical Assistant, preferred.
• Experience in a neurosurgery or orthopedics setting, preferred.
• Experience with Intergy or Cerner, preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to build strong relationships at all levels of the organization and provide exemplary customer service to patients.
• Ability to listen effectively, as well as strong communication skills.
• Must demonstrate professionalism at all times.
• Demonstrate strong judgment.
• Ability to work independently or as part of a team and meet deadlines.
• Maintain regular attendance.
• Must be able to tolerate intermittent physical activity, including sitting, standing, walking, stooping, carrying, talking, seeing, bending, and handling equipment. Position will require full range of motion and may require lifting and pushing items weighing up to 30 lbs.
• Ability to sit, stand and walk for extended periods of time.
• Ability to reach with hands and arms to operate office and/or medical equipment.
• Ability to travel to clinic locations, as needed.

WORK CONDITIONS:

• Office is in a healthcare clinic. Job will require contact with clinic staff, hospital staff, and patients; potential exposure to communicable and/or infectious diseases.

Please note that previous experience in a similar role or relevant certifications may be preferred but not required. We are looking for individuals who are passionate about making a positive impact in the lives of others.

If you are dedicated, compassionate, and committed to providing quality care, we encourage you to apply for this rewarding position!

MD West ONE provides equal employment opportunity to and will not discriminate against applicants or employees on the basis of race, color, religion, sex, age, disability, marital status, genetic information, or because of past, current, or future military obligations or status, or on any other basis protected under federal, state or local laws, regulations, or ordinances. This policy applies to all terms and conditions of employment, including, without limitation, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person