Medical Appointment Scheduler/ Triage Team

JOB SUMMARY

Responsible for triaging phone calls and scheduling new patient appointments along with established patients for a busy medical clinic. This includes answering phones, collecting balances and co-pays, verifying insurances, scheduling follow-up/procedure appointments, preparing schedules, and contributing to the smooth running and positive environment of the clinic.

ESSENTIAL FUNCTIONS

• Greet/welcome every patient by phone
• Patient check in duties, collecting co-pays and payments
• Patient check out duties
• Update/verify patient information and coverage
• Maintain the smooth flow of communication between patient, provider, medical assistant, and all clinic staff
• Provide assistance/information to patients as needed
• Answers phone, checks voicemail, and returns calls
• Maintain cleanliness of all common patient areas
• Schedule preparation
• Payment collection and documentation of proper insurance payer
• Documentation of money kept in office
• Appointment scheduling for follow-up visits and procedures
• All opening and closing duties as assigned
• Maintain a clean and organized work area at all times
• Follow HIPAA regulations as directed
• Follow all policies and procedures as written with integrity and honesty
• Create an environment in the workplace which coincides with the values and mission statement of MD Pain

REQUIREMENTS

Education & Experience, Knowledge/Understanding

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous Customer service experience

Skills

• Excellent oral, written, and listening communication skills
• Effective organization and time management skills with the ability to manage multiple task simultaneously and work in high-pressure situations
• Excellent interpersonal skills and demeanor
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel
• Proficient in the use of EMR systems preferred

Abilities

• Ability to adhere to strict attendance and punctually expectations
• Ability to attend to details ensuring accuracy in a timely manner
• Ability to work both independently, as well as collaboratively
• Ability to identify and proactively solve problems
• Ability to thrive in a patient-focused environment
• Ability to demonstrate MD Pain’s core values and performance principles of leadership, integrity, kindness, excellence, and service

Physical Demands

• Ability to sit for long periods of time
• Ability to occasional stand/walk
• Ability to assist patients as needed with walking, sitting, reading and writing
• Ability to occasionally lift/carry/push/pull up to 30 pounds
• Close vision, distance vision, depth perception and ability to adjust focus
• Tolerate a moderate noise level at all times

Preferences

• 1 year medical office experience
• Bilingual

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $20 - $21