What are the responsibilities and job description for the Customer Success Engineering Manager position at MD Clarity?
Have you noticed that when you go to the doctor, often no one there can tell you what it will cost? If you think that's as problematic as we do, join us in our mission to fix it.
We are currently seeking a Customer Success Engineering Manager to join our team remotely!
Position Overview:
This role sits within the Customer Operations team and partners closely with Product and Engineering. You'll play a key role in driving implementation processes and ensuring customer success across the SaaS lifecycle - from gathering product requirements and configuring complex data integrations to streamlining support workflows and optimizing long-term product performance.
Key Responsibilities:
There are generally a few paths of progression for this role, including Product Management, Account Management, Data Engineering, or Software Engineering, depending on what you like and have a knack for as you learn and grow. Many in MD Clarity have also carved out unique roles for themselves that evolved organically from new challenges that needed to be solved.
Why MD Clarity:
MD Clarity is a social-impact-driven software company animated by two guiding principles: 1) that patients have a right to know what the financial impact will be on them when getting care; and 2) that doctors, nurses, and physician assistants deserve to be paid fairly by health insurers.
Our workflow automation software makes the healthcare experience easier and more transparent for patients and providers, and our products are already used by healthcare organizations that together serve hundreds of thousands of patient visits annually. We're profitable and recently raised a new round of growth capital to accelerate adoption and scale our impact on the healthcare system.
Our fast-growing team combines decades of healthcare technology experience with engineering and business talent from Microsoft, Stanford, Spotify, EY-Parthenon, Harvard, Deloitte, Vanderbilt, Georgetown, UPenn-Wharton, and West Point, among others. We're distributed among our offices in Seattle and New York City and many fully remote roles. In addition to our shared passion for improving patients' healthcare experience, we're united in valuing an inclusive workplace that empowers all with the autonomy, connection to the mission, and flexibility needed to innovate.
Must be eligible to work in the U.S. without Sponsorship
We are currently seeking a Customer Success Engineering Manager to join our team remotely!
Position Overview:
This role sits within the Customer Operations team and partners closely with Product and Engineering. You'll play a key role in driving implementation processes and ensuring customer success across the SaaS lifecycle - from gathering product requirements and configuring complex data integrations to streamlining support workflows and optimizing long-term product performance.
Key Responsibilities:
- Analyze customer data to support product requirements and the Customer Success function
- Guiding the customer onboarding process by configuring and validating customer data, while establishing best practices that scale
- Designing and improving workflows, setting quality standards, and ensuring timely resolution of escalated issues through root cause analysis and process improvements
- Lead customer-facing engagements, including implementation discussions, product performance reviews, and issue resolution sessions, ensuring alignment between customer needs and product direction while strengthening long-term relationships.
- Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and engineering teams, and assist with functional acceptance testing.
- Expertise with relational databases and data-driven systems
- Strong background in batch and real-time data interfaces
- Advanced proficiency in SQL (3-5 years)
- Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
- Rigorous attention to detail and commitment to quality
- Excellent written and verbal communication skills
- Strong ability to translate end-user functional issues into potential product enhancements
- Strong leadership presence with a bias for action, capable of independently driving initiatives and aligning cross-functional teams.
- Bonus: experience with .NET framework and C#
- Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering)
- 5 years of progressive experience working for a product, integration, or consulting team in a technical role
- Deep understanding of how data-driven systems work
- Preference for experience in the healthcare field, specifically working with healthcare clinical or financial data
There are generally a few paths of progression for this role, including Product Management, Account Management, Data Engineering, or Software Engineering, depending on what you like and have a knack for as you learn and grow. Many in MD Clarity have also carved out unique roles for themselves that evolved organically from new challenges that needed to be solved.
Why MD Clarity:
- Our customer base is experiencing high growth and is at the forefront of innovation while loving a little bit of ambiguity along the way!
- We are remote-first, with co-working opportunities as well as a hybrid work option at our offices in Seattle and NYC if you like to be in-person.
- Competitive Benefits Package: Medical, Dental, & Vision premiums 100% covered for you and any dependents; 401(k) with employer matching; monthly wellness credit; employer HSA contributions; continuing education; and more
MD Clarity is a social-impact-driven software company animated by two guiding principles: 1) that patients have a right to know what the financial impact will be on them when getting care; and 2) that doctors, nurses, and physician assistants deserve to be paid fairly by health insurers.
Our workflow automation software makes the healthcare experience easier and more transparent for patients and providers, and our products are already used by healthcare organizations that together serve hundreds of thousands of patient visits annually. We're profitable and recently raised a new round of growth capital to accelerate adoption and scale our impact on the healthcare system.
Our fast-growing team combines decades of healthcare technology experience with engineering and business talent from Microsoft, Stanford, Spotify, EY-Parthenon, Harvard, Deloitte, Vanderbilt, Georgetown, UPenn-Wharton, and West Point, among others. We're distributed among our offices in Seattle and New York City and many fully remote roles. In addition to our shared passion for improving patients' healthcare experience, we're united in valuing an inclusive workplace that empowers all with the autonomy, connection to the mission, and flexibility needed to innovate.
Must be eligible to work in the U.S. without Sponsorship