What are the responsibilities and job description for the Information Representative - Rotary House position at MD Anderson?
The Information Representative in the department of Patient Advocacy at MD Anderson Cancer Center in the Texas Medical Center performs patient and visitor screenings and impacts department operations and institutional patient satisfaction programs.
The position will be assigned to the Rotary House International location and the hours will be Monday-Friday 10:30am to 7pm.
Hourly breakdown of salary range:
Minimum $15.00 - Midpoint $18.75 - Maximum $22.50
MD Anderson offers our employees:
- Paid employee medical benefits (zero premium) starting on first day
- Minimum 24.5 days paid leave in first year (PTO & holidays)
- Tuition Assistance Program
- Teacher's Retirement System defined-benefit pension plan
- Employer paid short-term disability, life & accidental death insurance
- State of Texas longevity pay
The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.
JOB SPECIFIC COMPETENCIES:
Information Representative Responsibilities:
- Acknowledges and greets patients and visitors and performs health screening.
- Accurately provides information and instruction, pertaining to all hospital campus', to patients, visitors and staff.
- Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
- Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.
Front Desk Responsibilities:
- Liaison between patients, MD Anderson and Rotary House; provides exceptional customer service to all patients and caregivers; assist patients and families in solving hospital and non-hospital problems.
- Documents cases, retrieves patient/hotel information. Monitors hotel arrivals to capture discrepancies and identify potentially litigious situations.
- Registers patients for blood work with our Diagnostic Laboratory
- Provide service to our stakeholders, including patients and caregivers in a safe, courteous, accountable, efficient and innovative manner
- Responds to request in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders
- Performs all other duties aligned with Patient Relations while adhering to all hospital and procedures.
Administrative Responsibilities:
- Collaborates with a partnering department to provide prompt and courteous information to callers while maintaining a highly professional and positive attitude in a fast-paced environment.
- Responds to customer complaints and coordinates with Advocates to ensure proper turn around and resolution.
- Maintains patient and family confidence by keeping complaints and medical information confidential.
- Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.
Scheduler/TimeKeeper Responsibilities:
- Collaborates with management to ensure that departmental scheduling and timekeeping are accurate and meets all established requirements.
- Provides prompt and courteous information to callers while maintaining a highly professional and positive attitude in a fast-paced environment.
- Maintains patient and family confidence by keeping complaints and medical information confidential.
- Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.
EDUCATION:
Required: High school diploma or equivalent.
EXPERIENCE:
Required: Two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience.
OTHER:
Must pass a pre-employment test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
#LI-Onsite
The position will be assigned to the Rotary House International location and the hours will be Monday-Friday 10:30am to 7pm.
Hourly breakdown of salary range:
Minimum $15.00 - Midpoint $18.75 - Maximum $22.50
MD Anderson offers our employees:
- Paid employee medical benefits (zero premium) starting on first day
- Minimum 24.5 days paid leave in first year (PTO & holidays)
- Tuition Assistance Program
- Teacher's Retirement System defined-benefit pension plan
- Employer paid short-term disability, life & accidental death insurance
- State of Texas longevity pay
The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.
JOB SPECIFIC COMPETENCIES:
Information Representative Responsibilities:
- Acknowledges and greets patients and visitors and performs health screening.
- Accurately provides information and instruction, pertaining to all hospital campus', to patients, visitors and staff.
- Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
- Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.
Front Desk Responsibilities:
- Liaison between patients, MD Anderson and Rotary House; provides exceptional customer service to all patients and caregivers; assist patients and families in solving hospital and non-hospital problems.
- Documents cases, retrieves patient/hotel information. Monitors hotel arrivals to capture discrepancies and identify potentially litigious situations.
- Registers patients for blood work with our Diagnostic Laboratory
- Provide service to our stakeholders, including patients and caregivers in a safe, courteous, accountable, efficient and innovative manner
- Responds to request in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders
- Performs all other duties aligned with Patient Relations while adhering to all hospital and procedures.
Administrative Responsibilities:
- Collaborates with a partnering department to provide prompt and courteous information to callers while maintaining a highly professional and positive attitude in a fast-paced environment.
- Responds to customer complaints and coordinates with Advocates to ensure proper turn around and resolution.
- Maintains patient and family confidence by keeping complaints and medical information confidential.
- Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.
Scheduler/TimeKeeper Responsibilities:
- Collaborates with management to ensure that departmental scheduling and timekeeping are accurate and meets all established requirements.
- Provides prompt and courteous information to callers while maintaining a highly professional and positive attitude in a fast-paced environment.
- Maintains patient and family confidence by keeping complaints and medical information confidential.
- Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.
EDUCATION:
Required: High school diploma or equivalent.
EXPERIENCE:
Required: Two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience.
OTHER:
Must pass a pre-employment test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 160598
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Day/Evening
- Minimum Salary: US Dollar (USD) 31,200
- Midpoint Salary: US Dollar (USD) 39,000
- Maximum Salary : US Dollar (USD) 46,800
- FLSA: non-exempt and eligible for overtime pay
- Fund Type: Hard
- Work Location: Onsite
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
#LI-Onsite
Salary : $15 - $19