What are the responsibilities and job description for the Service Manager position at McSweeney Chrysler Dodge Jeep Ram?
Recently awarded #1 in the State of Alabama for Service CSI, McSweeney Automotive Group is looking for a motivated, customer focused, detail oriented LEADER. This person will be responsible for working alongside all departments within the dealership to ensure goals are efficiently and effectively met all while exceeding customer expectations.
Duties:
- Oversee the daily operations of the service department
- Manage a team of service technicians and advisors
- Schedule and assign work to technicians based on customer needs and department priorities
- Ensure that all vehicles are properly maintained and repaired in a timely manner
- Monitor the progress of vehicle repairs and provide updates to customers as needed
- Handle customer complaints and resolve any issues that arise
- Maintain accurate records of all service department activities, including repairs, parts inventory, and customer interactions
- Collaborate with other departments to ensure smooth workflow and customer satisfaction
-Present weekly performance reports to management team and owners
-Building and maintaining customer and vendor relationships
-Ensure all shop equipment is in proper working condition
-Understand and comply with regulations that affect service and parts operations, such as hazardous waste disposal, OSHA, etc.
Skills:
- Strong knowledge of vehicle maintenance and repair procedures
- Experience with automotive service and repair, including auto body repair and estimating
- Service writing and the ability to accurately estimate repair costs
- Excellent leadership and communication skills to effectively manage a team
- Strong problem-solving abilities to address customer complaints and resolve issues
- Proficient in using computer software for record keeping and scheduling
-Reynolds experience a plus
Note: The Service Manager position requires a combination of technical expertise in automotive service and repair, as well as strong leadership skills to effectively manage a team. Experience in both areas, along with excellent communication skills to interact with customers and other departments is a must!