What are the responsibilities and job description for the Service Advisor position at McSweeney Chrysler Dodge Jeep Ram?
McSweeney CDJR has a Service Advisor position available for the right person with experience, a proven track record of customer satisfaction, exceeding goal projections, great shop communications and a can-do attitude. We offer great benefits, a great work environment, family-oriented company and a more than competitive pay plan.
Responsibilities:
- Serve as the main point of contact for customers who need automotive service or repairs
- Listen to customer concerns and accurately document them
- Provide recommendations for necessary repairs and maintenance based on customer concerns and vehicle inspections
- Explain repair estimates and obtain customer approval for work to be performed
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles throughout the repair process
- Handle customer inquiries and resolve any issues or complaints in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
Experience:
- Previous experience in the automotive industry, preferably as a Service Advisor or in a related role
- Knowledge of auto body repair, suspension, diesel engine repair, brake repair, and other automotive services
- Familiarity with dealership operations and procedures
- Strong mechanical aptitude and understanding of vehicle systems
- Excellent customer service skills with the ability to build rapport and establish trust with customers
- Effective communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills for entering and retrieving customer information
-Tekion and wiADVISOR experience a plus
- Available to work Saturdays
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance