Systems Engineer - CFT L1

JOB SUMMARY: The NASA SES III contract provides ETD IT services for engineering facilities and labs. These tasks include maintaining the system and infrastructure security, documentation of the infrastructure and the support of projects as requested.  This task includes maintaining, developing, and documenting software required for environmental testing, data analysis, and visualization as needed.

The areas that will be supported include but are not limited to: Center Network Environment (CNE) support, Special Management Attention (SMA) flight project support, Spacecraft Testing Complex (STC) and Advanced Manufacturing Group (AMG) support. Location: This position is located at NASA Goddard Space Flight Center in Greenbelt, MD. This position is primarily on-site with some telework allowed.

PRIMARY DUTIES:

• Support user systems that are used for operations managed by ETD I&T.
• Maintain systems in operational condition, through helpdesk, desk side, or remote support.
• Install, support, and maintain software and hardware as required to enable users to perform their jobs. 
• Work with the various GSFC and NASA IT organizations to resolve operational issues that prevent the users from accessing their data.
• Evaluating server configurations/software services and making dynamic changes with configurations and upgrades to suit the customer needs.
• Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems.
• Provide IT support with hardware and software for the code AMG.
• Maintain servers and software licenses.
• Install and validate manufacturing software as required.
• Maintain and upgrade Enterprise Resource Planning (ERP) software in support of the AMG.
• Facilitate ERP parameter updates as requested.
• Coordinating procurement and excessing of IT equipment based on routine equipment audits, personnel onboarding/offboarding, and business needs.

REQUIREMENTS:

• Demonstrate Tier II, Tier III, and Senior-level troubleshooting capabilities across both hardware and software environments. This includes advanced diagnostic skills for computer hardware, server hardware, and networking hardware components, with the ability to resolve complex technical issues at escalating support levels.
• Proficient in managing Windows 10, Windows 11, Windows Server 2019, Windows Server 2022, and Windows Server 2025 environments. This includes managing Active Directory environments in both NDC and STC locations, where the STC maintains its own Domain Controllers, DNS server, and WSUS server infrastructure.
• CompTIA A and Network for foundational hardware and networking knowledge.

RELEVANT EXPERIENCE: 12 years of system administration, systems engineering, ISSO, or software development experience.

EDUCATION/CERTIFICATION:  BS degree or equivalent experience, in computer sciences, engineering or mathematics.

SECURITY CLEARANCE: US Citizenship is required. Ability to obtain Public Trust clearance.

ABOUT US: At MCSG Technologies, we believe the path to success begins by empowering our employees to do what is best for our customers. This helps create value for our customers and business partners through efficiencies and cost effective relationships that are built on trust, while delivering on-time and within budget. Our company ethos is simple Empowered to serve our customers, our communities, our colleagues. If you would like to learn more, please visit our website at www.mcsgtech.com or find us on Glassdoor.

BENEFITS OFFERED: Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays and more. Learn more about MCSG Technologies benefits: https://www.mcsgtech.com/benefits/.

COLORADO'S EQUAL PAY ACT: In compliance with Colorados Equal Pay for Equal Work Act; MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidates work experience, education/training, and key skills.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $120,000 - $130,000