Medical Support Assistant (PT)

JOB SUMMARY:  Provide Medical Support Assistant in the Physical Therapy/Podiatry Department at the Clinton Indian Health Center.

PRIMARY DUTIES:

• Performs a variety of receptionist and clerical duties such as receives patients, visitors, and telephone calls; refers calls to appropriate staff; escorts patients into treatment areas, as needed; schedule and/or check-in appointments per facility policy; answers routine medical, personnel, and administrative inquiries.
• Answer the telephone and refer calls to proper person.
• Interviews all patients with excellent customer service to obtain accurate and updated patient registration information, such as demographics, Tribal enrollment verification, entry of third-party resource information, and all other information requested in Patient Registration package.
• Educates patients on all forms (Privacy Practices, Patient Rights, Advance Directive, Personal Health Record, etc.) that patient is required to sign and obtains signatures on documents in order for the service unit business office to bill all alternate resources for healthcare services provided, including the non beneficiary services. Educates patients on facility practices.
• Determines the eligibility of patients seeking health care at the IHS facility per the Oklahoma City Area Eligibility Policy for services at the facility and Purchased Referred Care eligibility status by obtaining and reviewing the Certificate of Indian Blood, proof of tribal membership or descendancy, proper identification, and proof of residency documentation according to IHS Guidelines.
• Responsible for the creation, maintenance and disposition of medical records. Maintaining chart and activity logs and correcting all errors and warnings.
• Participates in revenue cycle initiatives, understanding their role within the revenue cycle and identifying and reporting issues.
• Responds to patient concerns and/or complaints and assists patients with documenting an official complaint and/or coordinating with department supervisor for timely resolution.
• Assess and interpret varying situations to determine proper action to take and must assess conditions and situation over the telephone or via audible alarm system in order to provide proper response, i.e., medical, fire, security or police services.
• Incumbent maintains and utilizes the Resource Patient Management System (RPMS), Electronic Health Record (EHR) and Practice Management Application Suite (BPRM/PMAS).

EDUCATION/CERTIFICATION:

• Background check required.

SECURITY CLEARANCE:

• Public Trust

ABOUT US: At MCSG Technologies, we believe the path to success begins by empowering our employees to do what is best for our customers. This helps create value for our customers and business partners through efficiencies and cost-effective relationships that are built on trust, while delivering on-time and within budget. Our company ethos is simple Empowered to serve our customers, our communities, our colleagues. If you would like to learn more, please visit our website at www.mcsgtech.com or find us on Glassdoor.

BENEFITS OFFERED: Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays and more. Learn more about MCSG Technologies benefits: https://www.mcsgtech.com/benefits/.

COLORADO'S EQUAL PAY ACT: In compliance with Colorados Equal Pay for Equal Work Act; MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

EXECUTIVE ORDER 14042 ENSURING ADEQUATE COVID-10 SAFETY PROTOCOLS: The United States government may require that all employees, plus all contract employees performing services on behalf of the federal government, be fully vaccinated against COVID-19. In accordance with EO 14042, MCSG Technologies may require that all employees with MCSG Technologies be fully vaccinated against COVID-19.