What are the responsibilities and job description for the Medical Support Assistant - Clinton - IHS position at MCSG Technologies?
JOB SUMMARY: Provide Medical Support Assistant services for the PRC Department at the Clinton Indian Health Center.
PRIMARY DUTIES:
- Responsible for verifying patient eligibility in receiving routine Medical Referrals and/or emergency call-ins for treatment rendered by reviewing documentation in the patient registration regarding eligibility and alternate resources availability for services rendered.
- Responsible for coordination of and provision of patient education regarding the PRC program and associated requirements for eligibility.
- Responsible for interpretation of medical bills and explanation of benefits received from patients and medical providers.
- Assist in processes all authorizations and provides information to the Fiscal Intermediary, Blue Cross Blue Shield of New Mexico, regarding authorization of payment.
- Responsible for collecting accurate health insurance information from patients to ensure IHS is payer of last resort.
- Assists in scheduling of patient appointment for PRC referred care and ensures proper follow up with the vendor to ensure patient's care is coordinated in a seamless fashion.
- Assist in patient inquires, both in person and via phone, and ensures each inquiry is answered in a timely and customer service friendly approach.
- Ensures patients are informed on the priorities for services based on policy and procedure of the Clinton Indian Hospital IHS PRC program.
- Answers incoming department phone calls, responding to voicemail messages left by staff and patients for the departments, and calling out to staff and patients as needed for the purposes of relaying pertinent information for patient care coordination.
- Other duties assigned.
EDUCATION/CERTIFICATION:
- Background check required.
SECURITY CLEARANCE:
- Public Trust
ABOUT US: At MCSG Technologies, we believe the path to success begins by empowering our employees to do what is best for our customers. This helps create value for our customers and business partners through efficiencies and cost-effective relationships that are built on trust, while delivering on-time and within budget. Our company ethos is simple Empowered to serve our customers, our communities, our colleagues. If you would like to learn more, please visit our website at www.mcsgtech.com or find us on Glassdoor.
BENEFITS OFFERED: Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays and more. Learn more about MCSG Technologies benefits: https://www.mcsgtech.com/benefits/.
COLORADO'S EQUAL PAY ACT: In compliance with Colorados Equal Pay for Equal Work Act; MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.
EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)