What are the responsibilities and job description for the Technical Support Level II position at MCR HEALTH, INC?
Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our community where you can grow your career and serve with your heart.
In our time of Company growth, we are seeking a Technical Support Level II.
Work Location: Bradenton, FL
As part of this role you will:
- Identify, research, and resolve level 2 technical problems
- Respond to telephone calls, email, and personnel requests for technical support
- Document, tracks, and monitors the problem to ensure a timely resolution
- Monitor daily backup process
- Monitor Anti-virus/Anti-spam server
- Telephony duties: Installs telephone/Fax, add users, program voicemail boxes, generate a report on phone statistics, and maintain users on the system
- Provide “on-call” support to customers and internal groups
- Install and test software updates and patches to support applications and various operating systems
- Install PC hardware/software, printers, and other I.T. equipment
- Provide problem-solving/troubleshoot
