What are the responsibilities and job description for the Help Desk Technician position at MCR Health, Inc?
Brief Description
Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our community where you can grow your career and serve with your heart.
In our time of growth, we are seeking a Help Desk Technician.
Work Location(s): Bradenton, FL
As Part Of This Role, You Will
The Help Desk Technician is responsible for providing computer, telephone, and other technical support to all MCR Health Services employees and Independent Contractors.
Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our community where you can grow your career and serve with your heart.
In our time of growth, we are seeking a Help Desk Technician.
Work Location(s): Bradenton, FL
As Part Of This Role, You Will
- Log all requests for assistance (tickets) in the Help Desk Database (BOSS Helpdesk)
- Provide technical computer assistance (diagnose and apply recommended solution) to users or escalate tickets to appropriate I.T. staff
- Report urgent problems to the I. T. staff immediately
- Manage Help Desk calls/emails to resolution
- Provide technical telephony assistance to users
- Responsible for maintaining a documentation library of all processes and procedures (provided by I. T. staff)
- Respond to all work-related communications (letters, emails, voicemail) promptly
- Minimum of a High School Diploma or GED equivalent
- Proficient in the use of Microsoft Office products
The Help Desk Technician is responsible for providing computer, telephone, and other technical support to all MCR Health Services employees and Independent Contractors.
- MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test.