What are the responsibilities and job description for the Health Center Manager position at MCR Health, Inc?
Brief Description
Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our community, where you can grow your career and serve with your heart.
In our time of growth, we are seeking a Health Center Manager.
Work Location(s): Bradenton, FL
As part of this role, you will
The Health Center Manager combines medical office knowledge with administrative and office coordination skills. The Health Center Manager possesses exceptional leadership skills and is foremost responsible for ensuring that all staff deliver an Exceptional Experience to Everyone. Every Time. The Health Center Manager is responsible for smooth and productive front office operations, with a focus on time-of-service collections, pre-visit verification, and end-of-day reconciliation. Must ensure safety and compliance standards are always adhered to, ensuring the execution of all tasks, conditions, and standards of the site, while ensuring quality, patient
satisfaction, and productivity standards are met daily. Health Center Managers are responsible for staff oversight, including scheduling, hiring, coaching, and performance. The Health Center Manager must communicate and interact with Providers and staff effectively, to ensure all are successfully operating as a team and all policies, procedures, and practices are being followed consistently to MCR Health standards.
Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our community, where you can grow your career and serve with your heart.
In our time of growth, we are seeking a Health Center Manager.
Work Location(s): Bradenton, FL
As part of this role, you will
- Oversee, hire, supervise, schedule, train, and evaluate staff at assigned sites
- Successfully onboard and orient all new staff upon hire at assigned locations
- Lead, manage, and direct front-end business operations of assigned sites
- Rounds through the site multiple times daily to ensure optimal patient satisfaction and to observe, correct, build rapport with team members, and analyze operations & workflow activities to ensure best practices are in place and utilized each day
- Supervise patient flow within the site to ensure safety, quality measures, and patient satisfaction. and productivity standards are met
- Assures all staff adhere to and support the patient experience by utilizing the MCR Health vision
- Provides leadership utilizing MCR Health’s philosophies, policies, procedures, and standards to promote Care team performance, retention, and engagement
- Optimize site performance against established key performance indicators (KPIs), metrics, and quality measures. Reports on, oversees, and adjusts departmental activities & workflows to support meeting quality measures, productivity standards, and reimbursement requirements
- Create, run, and analyze business operations reports as assigned
- Ensure confidentiality of patient and MCR Health-related information/materials per HIPAA laws, and that MCR Health policies/procedures are always maintained
- Ensure compliance with applicable local, state, and federal regulations, safety protocols, TJC, and other accreditation standards and laws
- Ensure compliance of all staff with various corporate training and development programs, compliance training, and attestations
- Administers corrective actions to underperforming staff, utilizing MCR Health coaching and disciplinary protocols
- Answer and resolve patient inquiries and needs related to MCR Health
- Bachelor’s degree and at least three years of job-related experience, or a combination of education and experience required
- At least 3 years of experience in office management or leadership required, preferably in a medical office
- Microsoft Office Products – Word, Excel, Outlook, PowerPoint proficiency required
The Health Center Manager combines medical office knowledge with administrative and office coordination skills. The Health Center Manager possesses exceptional leadership skills and is foremost responsible for ensuring that all staff deliver an Exceptional Experience to Everyone. Every Time. The Health Center Manager is responsible for smooth and productive front office operations, with a focus on time-of-service collections, pre-visit verification, and end-of-day reconciliation. Must ensure safety and compliance standards are always adhered to, ensuring the execution of all tasks, conditions, and standards of the site, while ensuring quality, patient
satisfaction, and productivity standards are met daily. Health Center Managers are responsible for staff oversight, including scheduling, hiring, coaching, and performance. The Health Center Manager must communicate and interact with Providers and staff effectively, to ensure all are successfully operating as a team and all policies, procedures, and practices are being followed consistently to MCR Health standards.
- MCR Health is a drug-free workplace. All job applicants selected for employment must submit to a pre-employment drug test and background check.