What are the responsibilities and job description for the Customer Outreach Specialist position at McQuillan Home Services LLC?
McQuillan Home Services is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 1883. As a family-owned and operated company with deep community roots, McQuillan Home Services is proud to serve homeowners, property managers, and multi-family facility managers in Ramsey, Hennepin, and Washington Counties. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.
Our customer service representative serves as the primary point of contact for customers, managing inquiries. They assist customers by providing information about services, scheduling appointments, and answering questions regarding HVAC and plumbing systems. They carefully document customer issues and preferences, ensuring accurate records are maintained for future reference. When customers experience problems, the representative guides them through troubleshooting steps and offers reassurance while effectively managing expectations. Additionally, they follow up with clients after service calls to gather feedback, resolve any lingering issues, and ensure a positive experience, all while fostering trust and loyalty to the company. $19-$22/hr depending on skillset and experience.
We Offer:
- Weekly pay
- Company events & parties for individuals & families
- Holiday pay, vacation pay, & paid time off
Job Requirements:
- Pre-employment background check
- Pre-employment drug screen
There is room to grow for the right candidate.
We look forward to hearing from you.
Salary : $19 - $22