What are the responsibilities and job description for the Front Office Coordinator position at McQueen Tire & Auto?
Front Office Coordinator
Location: Clintonville, OH
Schedule: Full-Time, Monday–Friday (No Saturdays)
Pay: $18 per hour (40 hours per week)
Join the McQueen Tire & Auto Team
At McQueen Tire & Auto, we believe auto repair should be honest, friendly, and stress-free. We've built our reputation by treating every customer with respect, providing quality repairs, and delivering an exceptional customer experience without high-pressure sales tactics.
We're looking for a Front Office Coordinator who enjoys helping people, thrives in a fast-paced environment, and wants to be an important part of a locally owned business that values integrity, teamwork, and professionalism.
Automotive experience is helpful, but it is not required. We can teach the automotive side of the job. What we're really looking for is someone who is friendly, organized, dependable, and genuinely enjoys creating a great experience for every customer.
What You'll Do
As the first person our customers meet, you'll help create a welcoming and professional experience from start to finish by:
- Greeting customers with a warm, friendly attitude.
- Answering incoming phone calls and assisting customers.
- Scheduling appointments and managing the shop calendar.
- Advising customers on routine maintenance and smaller repair services in a clear, honest, and helpful manner.
- Opening and closing repair orders using Tekmetric.
- Managing invoices and collecting customer payments.
- Coordinating workflow with our technicians to help keep the shop running efficiently.
- Assisting with ordering parts and tracking job progress.
- Communicating repair updates and timelines with customers.
- Maintaining a clean, organized, and welcoming front office and waiting area.
- Providing exceptional customer service during every interaction.
What We're Looking For
- Outstanding customer service and communication skills.
- Friendly, positive, and professional attitude.
- Strong organizational and multitasking abilities.
- Comfortable using computers and learning new software.
- Ability to stay calm and organized in a busy environment.
- Reliable, punctual, and dependable.
- Team player who enjoys working with others.
- Previous customer service experience is preferred.
- Automotive experience is a plus, but not required.
Why You'll Love Working Here
- Monday through Friday schedule—no weekends.
- Hourly pay—no high-pressure sales environment.
- Supportive, team-oriented workplace.
- Opportunity to learn the automotive industry.
- Work for a locally owned shop that values honesty, integrity, and customer relationships.
If you're someone who enjoys helping people, staying organized, and creating an outstanding customer experience, we'd love to meet you. Join the team at McQueen Tire & Auto and help us continue serving the Clintonville community with honesty, professionalism, and care.
Pay: $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $18