What are the responsibilities and job description for the Customer Care Specialist - Remote NC position at McQuade Organization?
Full-Time Entry-Level Position - Customer Service Experience Wanted!
Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!
Whether working from our local office or remotely, you'll play a key role in supporting clients and guiding them through the process of protecting what matters most - their families
Who Thrives in This Role?
You'll love this job if you're:
What You'll Do:
What We're Looking For:
🎯 Don't meet every qualification? Tell us in your application how your unique skills make you a great fit.
What We Offer:
Ready to make a real impact while building a long-term career?
Apply today to join a team that values passion, purpose, and people.
Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities NC Raleigh 27610
Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!
Whether working from our local office or remotely, you'll play a key role in supporting clients and guiding them through the process of protecting what matters most - their families
Who Thrives in This Role?
You'll love this job if you're:
- 🗣 An advocate - You care deeply about the customer experience and stop at nothing to deliver value.
- 🧠 A creative problem solver - You can think outside the box and find the best solution using available tools.
- ✍ A wordsmith - You're clear, concise, and approachable in both written and verbal communication.
- 🤝 A helper - You're patient and understanding, committed to creating positive interactions.
- 📋 An organized multitasker - You juggle tasks with ease and maintain high productivity.
- 👥 A team player - You're collaborative, supportive, and enjoy helping your colleagues succeed.
What You'll Do:
- Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
- Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
- Update and maintain accurate support documentation and FAQs.
- Collect and route customer feedback for internal improvement.
- Demonstrate perseverance and empathy in resolving client concerns.
- Learn continuously and share your knowledge with teammates.
What We're Looking For:
- Excellent written and verbal communication skills.
- Commitment to working hard to grow.
- A customer-first mindset with a strong desire to assist others.
- Previous customer service or soft sales experience is a plus.
- Comfort with live chat, email communication, and CRM platforms.
- Ability to learn quickly, stay organized, and handle multiple priorities.
- A positive attitude and a growth mindset - we value coach ability over perfection!
🎯 Don't meet every qualification? Tell us in your application how your unique skills make you a great fit.
What We Offer:
- 💵 Weekly pay plus performance-based bonuses
- 🩺 Health, life, and retirement benefits
- 🚀 Merit-based promotions and opportunities for advancement into leadership roles
- 🤝 A supportive, team-oriented culture that values your growth
Ready to make a real impact while building a long-term career?
Apply today to join a team that values passion, purpose, and people.
Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities NC Raleigh 27610