Helpdesk Technician

Job Summary:

We are seeking a detail-oriented and customer-focused Helpdesk Technician to provide technical support for PC hardware, software, and peripheral devices. The ideal candidate will be responsible for resolving user issues, maintaining systems, and ensuring optimal workstation performance across the organization.

Key Responsibilities:

• Respond to helpdesk tickets, emails, and calls to resolve PC-related issues.
• Provide technical support for Windows/Mac operating systems, Microsoft Office Suite, and other business applications.
• Troubleshoot hardware issues including desktops, laptops, printers, and monitors.
• Install, configure, and maintain PCs and peripheral equipment.
• Assist with network connectivity issues and basic troubleshooting.
• Maintain accurate documentation of support requests and resolutions.
• Collaborate with IT team members to escalate and resolve complex issues.
• Perform routine maintenance and updates on systems and software.
• Support onboarding/offboarding processes including account setup and equipment provisioning.

Qualifications:

• Associate degree in Information Technology or related field (or equivalent experience).
• 1–3 years of experience in a helpdesk or technical support role.
• Strong knowledge of PC hardware, Windows OS, and common software applications.
• Familiarity with Active Directory, remote desktop tools, and ticketing systems.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and manage time effectively.

Preferred Skills:

• Experience with ITIL practices or certifications.
• Knowledge of cybersecurity best practices.
• Familiarity with mobile device management (MDM) tools.

Compensation 18.00-22.00 per hour