Configuration & Logistics Technician

Configuration & Logistics Technician

Position Summary:

• This position is responsible for the secure and efficient handling, configuration, and shipment of IT devices and equipment. The position involves provisioning and repairing devices, maintaining inventory accuracy, and ensuring timely order processing. It requires adherence to documented procedures, collaboration with leadership, and a commitment to quality and customer satisfaction.

Responsibilities:

• Prepare shipments, select containers, pack items securely, and operate equipment like forklifts and pallet jacks. May also drive company vehicles for deliveries.
• Use scan guns for picking/receiving, perform cycle counts, and assemble basic equipment kits per customer requirements.
• Create bills of lading, verify shipments against work orders, inspect for damage, and resolve discrepancies.
• Maintain a secure warehouse, assist with general facility upkeep.
• Develop service documents, identify process improvements, and follow departmental procedures.
• Provision, configure, clean, test, and repair IT devices following detailed instructions.
• Resolve low to medium complexity issues independently and escalate high complexity problems to leads or supervisors.
• Inspect devices for functionality and cleanliness, ensuring readiness for deployment.
• Work closely with leadership and assist with other duties as assigned.

Key Outcomes of this Position:

• Timely and accurate processing of orders to maintain Service Level Objectives set in place by MCPC.
• Consistently follow documented processes to maintain a high degree of quality in output and customer satisfaction.
• All work must be completed in a timely and efficient manner.

Required Qualifications:

• High school diploma or equivalent; technical training or certification in a related field is a plus.
• Proficient with Microsoft Outlook, Excel, and Word.
• Strong problem-solving skills.
• Demonstrated organization, time-management, and communication skills.

Preferred Qualifications:

• 2 Years of experience or relevant training or certifications.
• Experience using ticket management systems and inventory management systems.

Physical Requirements:

• Lifting requirements of up to 50 lbs.
• May require standing for long periods of time.
• Vision must be fair enough under a strong light.
• Able to operate a pallet jack

Who We Are: At MCPC, we pride ourselves on being Outcome Engineers, delivering end-to-end solutions and expertise that empower businesses to thrive in the digital age. We combine top-tier services and cutting-edge technology solutions to solve complex business challenges, ensuring data security, cost efficiency, and seamless digital transformation. Our commitment to our clients requires providing quality people that allow us to excel at exceeding our clients' expectations. The MCPC employee experience is built on a foundation of collaboration, innovation, and growth. We offer the balance of a close-knit workforce and pathways for professional growth. Our team members are encouraged to bring their unique perspectives and ideas to the table. Join us and be part of a principled, quality-driven, respectful, and innovative team that values continuous improvement and community commitment. Together, we tackle today's challenges and pioneer solutions for tomorrow.

Where We Are/Who We Serve: MCPC is a global organization, but we are headquartered in Cleveland, OH, with regional offices in Grand Rapids, MI and Erie, PA, which is a source of pride for everyone here at MCPC. MCPC has a longstanding culture of unwavering commitment to giving back to the communities we serve. (link to our blog)

What We Do: Endpoint Lifecycle Management

Advisory Services – MCPC is the go-to resource for all our client's end user device procurement and service needs. We help address tactical pain points that allow our clients' workforce to have a seamless and secure environment.

Configuration and Integration – Custom solutions that fit within a client's endpoint environment. Ensuring new devices meet the requirements of the client and are ready to be deployed on day 1.

IT Supply Chain – MCPC offers expert level supply chain services to help clients in the process of assembling, securing, managing, and delivering desk-ready IT inventory.

Managed Deployment – Coordination of experienced IT technicians ensuring clients' devices, servers, data, and more are securely delivered, protected, and supported.

Secure Technology Asset Disposition - Allows clients to remove old or outdated devices from their environment. Our facility will erase all data to Department of Defense standards and provide reverse logistics to the client as to whether their devices can be repurposed, recycled, or disposed of properly.

Benefits & Appreciation:

• 401k matching and ROTH option.
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement.