Service Manager - S-Series Front Mixer

About McNeilus, An Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

Manage service and warranty support functions, to include administration, field service support, repairs, part requests and recovery. Supervise Field Service Representatives (FSRs). Maintain customer satisfaction and maximum service by providing customers and service providers with technical assistance. Manage local service providers in performance of service, repair parts deliveries and parts recovery. Increase Oshkosh S-Series Front Mixer Parts and Service Sales, support business growth initiatives, and develop aftermarket business opportunities.

YOUR IMPACT

• Manage, assign and supervise the work of others
• Train and mentor subordinates in the areas of service operations, day-to-day business operations, system measures, or program management.
• Travel as required in support of military customers and service providers.
• Employee involvement and safety as well as continuous improvement is promoted and supported.
• Diagnose, repair, and service S-Series Front Mixer vehicle concerns. If necessary, coordinate with local service providers and FSRs.
• Coordinate with customers, service providers, and fellow employees to get service and parts expedited to the customer’s satisfaction.
• Anticipate customer needs and develop recommended parts stocking requirements for upcoming field and maintenance operations.
• Manage S-Series warranty administration process.
• Manage S-Series vehicle retrofit/recall programs.
• Coordinate field service reporting and database maintenance.
• Assist Vocational aftermarket business development personnel with market resource and identification of new business opportunities.
• Develop and report service. Parts and service sales critical issues.
• Develop service support and service sub-contractor network in support of service contracts.
• Review reports for systemic issues and initiate Continuous Improvement Reports (CIRs) to have corrective actions taken to insulate the customer.
  
  
  

Minimum Qualifications

• High School Diploma or GED and seven (7) or more years of relevant experience; or previous contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
• Experience working with maintenance and management on heavy vocational equipment
• Two (2) or more years mentoring or leading people.
• Ability to travel up to 10% of the time.
  
  
  

Standout Qualifications

• Working knowledge of Microsoft Word and Excel.
• Demonstrated ability to make decisions, problem-solve, and evaluate information.
• Good organization and planning skills.
• Experience with dispatching process, managing tech utilization, ensuring quality techs via VOC and KPI’s.
• Bachelor's degree
• Excellent oral and written communication skills with attention to detail
  
  
  

WORKING CONDITIONS

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
  
  
  

Pay Range

$91,800.00 - $153,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.