What are the responsibilities and job description for the Sales Operations Associate position at McNeilus Truck and Manufacturing, Inc.?
Company Description
McNeilus Truck and Manufacturing, Inc., an Oshkosh Corporation business, is a pioneer in refuse collection innovation. Specializing in advanced electrification and autonomous technologies, McNeilus is known for its high-performance side loaders, front loaders, and rear loaders tailored to diverse refuse collection fleets. The company ensures the reliability of its products through a robust parts and service network. Committed to quality and customer satisfaction, McNeilus continues to revolutionize the refuse industry with cutting-edge solutions.
The Customer Operations Associate administratively supports the sales team with fleet customers. This role is responsible for preparing reports, maintaining sales data and other administrative duties.
YOUR IMPACT
These duties are not meant to be all-inclusive and other duties may be assigned.
- Manage and monitor customer orders from forecasting through shipment, ensuring accuracy, timeliness, and proactive issue resolution.
- Serve as point of contact for key fleet customers, guiding them through the order and maintaining strong, responsive relationships.
- Coordinate with internal teams and external vendors to align production timelines, order status, and delivery expectations.
- Support the fleet sales team by reviewing quotes, managing pricing exceptions, and ensuring accurate and timely order submission.
- Maintain and analyze sales data, generating reports that support decision-making and operational visibility.
- Contribute to monthly and annual sales forecasting by identifying variances and updating projections.
- Communicate clearly and effectively with internal stakeholders and external partners through reports, presentations, and day-to-day correspondence.
MINIMUM QUALIFICATIONS
- High School Diploma/GED with two (2) or more years of sales experience OR an equivalent combination of education and experience.
- Minimum of two years of related customer or administrative experience.
- Microsoft Office proficient - especially Excel and PowerPoint
- Strong verbal presentation and written communication skills.
STANDOUT QUALIFICATIONS
- Ability to showcase strong statistical & analytical skills.
- Experience working with a CRM
- Familiarity with order management systems, data reporting and dashboards