Server

PM Bistro

SUMMARY:  This position is responsible for ensuring that all guests are served to brand standards in the restaurant/dining areas. Displaying the highest standards of hospitality at all times within any food and beverage areas. Follows customer service guidelines to ensure high standards of quality in delivering guest satisfaction.

 ESSENTIAL DUTIES AND RESPONSIBILITES:

• Cultivates a respectful workplace by maintaining respect of attendance, respect of performance, respect of behavior and respect of common sense and judgement                                                                 
• Greets guests and presents them with a menu
• Informs guests about the special items for the day and menu changes if any
• Take food and beverage orders from the guest
• Issuing receipts, accepting payments, return the change
• Performing basic cleaning tasks as needed or directed by supervisor
• Using designated system to place orders along with any special requirements made by the guest
• Communicate with the guests and provide assistance regarding any questions or concerns they may have
• Serve food and beverage to the guest
• Observe guests to ensure their satisfaction (i.e. Refills, ready for check, etc)
• Adhere to grooming and appearance standards consistently
• Understand and communicate menu items
• Work alongside the kitchen staff to ensure customer needs are being met
• Positive communication with all members of each department within the hotel
• Must understand the rule of product rotation to keep food products fresh and minimize spoiling
• Responsible for stocking and replenishing food items and supplies
• Beverage stations offering alcoholic beverages must be manned at all times during an event. At no time is a guest permitted to serve themselves
• Patron’s ID’s must be checked before serving
  • A valid issued state, district, territorial, possession, provincial, national or other equivalent driver’s license
  • A state issued ID with photo and date of birth or valid passport
  • Military ID card with photo and date of birth
• Must complete Alcohol Training, i.e. Brand Alcohol Awareness such as ServSafe, TIPS
• Follows company policies and procedures at all times
• Ensures fair treatment and respect of employees and guests
• Other duties as assigned by supervisor or management

Qualifications

QUALIFICATIONS:                                                                                                                   

Education/Experience: High School Diploma or GED equivalent.  

Previous serving experience preferred

   Skills:

• Teamwork oriented
• Innate sense of urgency
• Ability to read, write, and speak the English language

  Working Conditions:

• Will be required to work nights, weekends and holidays
• Will be required to work in a fast-paced environment
• Will be exposed to cleaning agents and chemicals

RELATIONSHIPS:                                                                                                               

Internal:  General Manager, Assistant General Manager, Front Office Manager, Peers, and Field Operations at the corporate level

External:  Guests - To provide customer service

 PHYSICAL/COGNITIVE ACTIVITES:                                                                            

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.