IT Support Desk Operator

Description

General Summary:
Performs as front-line support for all system administration of users, Local Area Network, Local servers,
workstations, hardware, data administration and the Business System. This includes responding to all help
desk inquiries and conducting employee-training programs.

Key Responsibilities:

• Provides helpdesk services to the user community for MIS, the Business System and Data Administration needs.
• Provides support for all desktop hardware/software, network connectivity, and server hardware/software issues.
• Maintains inventory and documentation of all MIS supported hardware/software.
• Maintains backup systems on selective servers.
• Provides support to other MIS personnel throughout the company.
• Provides training to employees on new Business Systems.
• Acts as the company Liaison between MIS, Business System and Data Integration and Development groups and the McRey Shared Services user field.
• Follows all safety policies and procedures and completes the provided training.

Knowledge/Skills/Abilities:

• High school diploma required with college courses completed; currently pursuing a degree in business or a computer related program; additional experience will be considered in lieu of education.
• Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
• Basic understanding of personal computers, operating systems, and networking technology.
• Up to 2 years’ experience in the distribution industry or in a help desk/training environment.
• Working knowledge of business system operations. Experience with the Sx.e System, or similar distribution business systems, is preferred.
• Excellent verbal/written communication skills.

Reporting Relationships:
Reports To: IT Support Manager
Direct Reports: None
Working Conditions: Normal office environment. Overtime may be required, and travel to support
other branches may also be required.

Qualifications