Title: Automation Specialist - PLC and HMI Products

Department: Engineering

General Summary:

To be one of the automation specialists within McNaughton-McKay to work with Sales and vendors in the development of marketing activities and support strategies for assigned technologies.

Pre-Sale Responsibilities:

• A technical resource within McNaughton-McKay responsible for the sales support of assigned technologies.
• Develops relationships with Sales and the decision-makers within the identified strategic accounts.
• Monitors the technology trends evaluated and implemented at the identified strategic accounts.
• Develops a marketing strategy with Sales to promote the sales of assigned technologies at strategic accounts.
• Continuously documents activities with the identified strategic accounts.
• Utilizes relationships and documented activities to leverage value-add at the identified strategic accounts.
• Establishes relationships with vendors of assigned technologies as the technical liaison for sales and support.
• Participates in the development of contracts and agreements with vendors of assigned technologies.
• Manages appropriate inventory product mix and levels for assigned technologies.

Post-Sale Responsibilities:

• Manages the availability and the identified strategic account requirements for the assigned technology products.
• Manages the availability and the ESG requirements for the assigned technology products.
• Trains the inside and technical support personnel on the assigned technology products.
• Educates the sales staff on the assigned technology products.
• Develops and maintains the information and supports infrastructure required for the assigned technology products.

Service Responsibilities:

• Qualifies the level of assistance provided to customers with product and integration issues.
• Creates the required service procedures to support the assigned technology products.
• Develops the vendor service/support strategies for the assigned technology products.

Knowledge/Skills/Abilities:

• Bachelor’s degree in Electrical or Mechanical Engineering required.
• 3 years of engineering experience required; 5 years of professional engineering experience will be considered in lieu of meeting the educational requirement.
• Product knowledge of assigned technology products.
• Thorough knowledge of strategic customer applications.
• Proven analytical, organizational and communication skills.

Working Conditions: Normal office environment.

Overnight travel required.

Reporting Relationships:

Reports To: Engineering Manager

Direct Reports: None

EEO/AA/M/F/Vet/Disability Employer