What are the responsibilities and job description for the Sales Support Specialist position at McNairn Packaging, Inc?
Unbox Your Potential: Our customers see us as the industry Leader for trusted, high quality food service essentials and supply chain solutions – and our employees see the value in what they do each day. We offer a culture supported by integrity, growth, relationships, and excellence. We’re looking for a Sales Support Specialist – are you ready to explore your career with us?
The Sales Support Specialist will collaborate with the Senior Sales Coordinator to provide technical information, product application, administrative support, and customer order and accounting follow-up to Regional Sales Managers, Brokers, and Customers, with a primary responsibility toward customer satisfaction.
This is an on-site position in our Westfield, MA manufacturing facility.
HOW YOU WILL MAKE AN IMPACT:
- Serve as a key liaison between customers, regional sales managers, and brokers—ensuring smooth communication and professional support across order, production, and billing processes.
- Accurately process customer orders received via fax, email, mail, or EDI, ensuring all pricing, freight, and additional charges are correctly applied.
- Confirm orders using the customer’s preferred method and expedite them through production when needed.
- Monitor and follow up on backorders, keeping all stakeholders informed with timely updates.
- Maintain organized and up-to-date customer invoice files for easy access and reference.
- Enter and track quality assurance complaints and support resolution of short payments and sales-related deductions.
- Manage sample and literature requests efficiently, ensuring timely delivery and follow-up.
- Provide backup support to the Senior Sales Support Coordinator and assist with hosting customer or sales rep visits.
- Coordinate new item setups, including artwork for custom printed products, and share forecast data with Supply Chain for new business planning.
WHAT YOU’LL NEED TO BE SUCCESSFUL:
- Associates or higher degree in a related field with 2 years of experience in customer and sales support roles.
- Good communication skills and the ability to work well with others in a team environment.
- Demonstrates a high level of self-motivation and accountability, with the ability to work independently and manage tasks with minimal supervision. Proactively identifies and resolves issues, while appropriately escalating complex concerns to leadership.
- Attention to detail and strong time management skills.
ACR is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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