What are the responsibilities and job description for the Sr. Technical/Desktop Support Specialist position at McMinds IT Solutions INC?
Job Details
Job Summary (Sr. Technical/Desktop Support Specialist)
- Provide Level 1 and 2 deskside and remote IT support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
- Troubleshoot and resolve hardware, software, network, and user credential issues.
- Deliver high-touch, white-glove IT support for executives and staff in a fast-paced financial services setting.
- Lead complex technical problem resolution and drive operational excellence.
- Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and onsite installations.
- Maintain, update, and manage helpdesk tickets in alignment with SLA and KPI targets.
- Deploy software releases, patches, and system upgrades to end-user devices.
- Manage IT asset lifecycle: procurement, inventory, and disposal.
- Collaborate with cross-functional IT teams and mentor junior engineers.
- Participate in incident response, root cause analysis, and support change, release, and problem management processes.
- Administer Microsoft services (Active Directory, DNS, DHCP, Microsoft 365, Print Server, Group Policies).
- Proficient in Microsoft OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging.
- Administer security tools (Putty, FTP, Antivirus, Robocopy) and deploy security patches.
- Monitor systems, evaluate performance, and troubleshoot servers, PCs, and network equipment.
- Document processes, instructions, and IT procedures.
- Requires Bachelor's degree or 5 8 years' relevant IT experience.
- Strong ITIL process knowledge (Incident, Problem, Change, Release Management) and IT Asset Management experience.
- Must have excellent communication, interpersonal, and problem-solving skills.
- Willingness to work flexible hours and occasionally travel to nearby locations as needed.
- Preferred: Industry certifications (Microsoft, ITIL, CompTIA), scripting skills, and experience in financial or managed services environments.
- Provide Level 1 and 2 deskside and remote IT support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
- Troubleshoot and resolve hardware, software, network, and user credential issues.
- Deliver high-touch, white-glove IT support for executives and staff in a fast-paced financial services setting.
- Lead complex technical problem resolution and drive operational excellence.
- Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and onsite installations.
- Maintain, update, and manage helpdesk tickets in alignment with SLA and KPI targets.
- Deploy software releases, patches, and system upgrades to end-user devices.
- Manage IT asset lifecycle: procurement, inventory, and disposal.
- Collaborate with cross-functional IT teams and mentor junior engineers.
- Participate in incident response, root cause analysis, and support change, release, and problem management processes.
- Administer Microsoft services (Active Directory, DNS, DHCP, Microsoft 365, Print Server, Group Policies).
- Proficient in Microsoft OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging.
- Administer security tools (Putty, FTP, Antivirus, Robocopy) and deploy security patches.
- Monitor systems, evaluate performance, and troubleshoot servers, PCs, and network equipment.
- Document processes, instructions, and IT procedures.
- Requires Bachelor's degree or 5 8 years' relevant IT experience.
- Strong ITIL process knowledge (Incident, Problem, Change, Release Management) and IT Asset Management experience.
- Must have excellent communication, interpersonal, and problem-solving skills.
- Willingness to work flexible hours and occasionally travel to nearby locations as needed.
- Preferred: Industry certifications (Microsoft, ITIL, CompTIA), scripting skills, and experience in financial or managed services environments.
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Salary : $30
