What are the responsibilities and job description for the Patient Services Representative-Optometry Office position at McMillin Eyecare?
Job description: McMillin Eyecare is growing, and we’re looking to welcome an additional member to our team as a Front Desk Receptionist. This is one of the most important roles in our office, and we’re looking for a superstar to join our team! The front desk is the first impression our patients have and plays a key role in creating a welcoming, professional experience. Because of that, we’re looking for an outstanding candidate who is friendly, dependable, organized, confident, and genuinely enjoys working with people.
Our ideal candidate has experience in a medical office setting, is highly motivated and dependable, and possesses excellent customer service skills. They demonstrate compassion, a positive attitude, and a great personality that enhances interactions with both patients and coworkers. We offer great benefits such as a competitive salary, paid time off, & employee discounts.
Our usual office hours are 7:30am-5pm Monday, Wednesday, & Fridays, 7:30-5:30pm Tuesdays, and 7:30-12pm Saturdays. Each member of our staff works a weekend rotation, often two Saturday mornings a month. Our office is generally closed on Thursdays and Sundays.
A few of the Job Responsibilities:
Welcome patients as they arrive and check them in for their appointment
Check out patients by collecting payments and scheduling future appointments
Have a kind, warm, professional demeanor towards patients, doctors, and co-workers
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
Accurately update patient information including personal details and medical history in our practice management software
Verify insurance coverage, assist patients with understanding their benefits, and ensure all necessary insurance information is entered into our practice management software
Provide basic support for billing questions and process payments as needed
Be willing to work Saturday morning rotation
Answer incoming calls and assist our patients by answering their questions, scheduling their appointments, or taking messages for doctors or other staff
Ability to work at a fast pace while handling multiple tasks and patients at one time, while keeping the individual patient experience as priority #1
Be a true team player and show up to work consistently
Benefits:
- Employee discount
- Paid time off
Work Location: In person