Title Manager

Description

McMichael Taylor Gray, LLC is seeking a Foreclosure Title Manager for our Charlotte, North Carolina office location. The Foreclosure Title Manager is responsible for the daily priorities for our footprint states. The selected candidate will support and manage functions/duties related foreclosure title processes that include, awareness of foreclosure timelines, monitoring adherence to Firm policies and procedures, and compliance with state, federal and client guidelines. The Foreclosure Title Manager will assist in establishment and implementation of department policies, procedures and reporting.

Requirements

• Monitor workflow to ensure that appropriate levels of productivity and customer service are met.
• Support title team to ensure department standards and client objectives are met.
• Lead department staff and team leads to ensure compliance with Firm's policies and procedures.
• Back-up support for title review, curative and ancillary title functions (Assignments, Substitutions of Trustee, Mobile Homes, Recordings), where necessary.
• Re-develop and implement training guides and programs, ensuring that they are carried out according to established requirements.
• Ensure client guidelines and requirements are followed so that compensatory fees or penalties are not incurred.
• Analyze reports to monitor trends and identify inefficiencies for the Title department.
• Provide exception reporting and input/interaction in monthly Firm departmental meetings.
• Create, modify, deploy and apply Work Instructions and monitor Team adherence for Team Member coaching if necessary.
• Audit daily performance logs to improve process and productivity levels.
• Review and Rebut Client Scorecards.
• Meet contractual timelines through monthly audits of client referrals.
• Onboard and oversee all new Team Member training.
• Promptly handle all escalated matters and then evaluate and surmise what could be implemented to avoid similar escalations in the future.
• Administer and monitor Performance Improvement Plans.
• Review and approve staff payroll and PTO requests.
• Perform all direct reports Annual Assessments.
• Routinely  analyze the CaseAware (case management system) sequences for inefficiencies in each process.
• Participate in testing of document templates for the title department to ensure accurate data is captured in the standard templates.

Required Skills and Abilities:

• Proficiency in time management and organizational skills with the ability to prioritize numerous tasks in a high-volume environment
• Professionally communicate and provide exceptional customer service to both clients and team members
• Ability to work both independently and as part of a team
• Experience and working knowledge of the various client systems such as Black Knight, Tempo, and Case Aware
• Proficiency with Microsoft products including MS Office (including Excel, Outlook and Word), Teams and SharePoint.

Education and Experience:

• High school diploma or equivalent required. Associate degree or Paralegal certification preferred.
• At least 5 years related experience preferred in default operations/creditors' rights.
• Working knowledge/familiarity with the foreclosure process from start to finish preferred.
• Prior experience in a law firm setting preferred.
• Notaries or candidates willing to become a notary are preferred.

ABOUT MCMICHAEL TAYLOR GRAY, LLC

McMichael Taylor Gray, LLC (“MTG”) is a full-service default and creditors’ rights law firm delivering quality, cost-effective legal services for financial institutions throughout most of the Eastern United States. The founding partners of MTG established a forward-thinking, client focused law firm, centered on an unwavering commitment to the following core values:

• Excellence
• Integrity
• Honesty
• Respect

A successful candidate must pass a background check and be able to provide two professional references. All candidates will be subject to pre-employment screens and confirmation of eligibility to work in the United States. Candidates may also be subject to criminal and/or credit history checks and reference checks depending on the nature of the position for which they are applying. Consideration for employment with McMichael Taylor Gray LLC is conditional upon successful completion of these required standards.

McMichael Taylor Gray, LLC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.