Intake Manager

Job Type

Full-time

Description

McMichael Taylor Gray, LLC is seeking an Intake Manager for our Referrals division. The Intake Manager will oversee the team responsible for processing and setting up Bankruptcy, Eviction, Foreclosure, and other default-related referrals, ensuring compliance with client-specified SLAs.

Requirements

• Manage team of processors.
• Implement accurate and efficient intake processes
• Supervise and perform data entry and data interpretation.
• Retrieve, upload, and review mortgage documents.
• Order title searches.
• Review and prepare Demand/Breach letters/MVNs.
• Process cases accurately and manage files in accordance with timeline requirements.
• Monitor technology platforms for referrals and case status requests.
• Communicate with clients via email and client systems.
• Ensure file data is accurately entered into firm and client systems.
• Collaborate with other team members and supervisory staff to ensure cases are worked in accordance with department, firm, court, and client requirements.
• Understanding Bankruptcy, Eviction, and Judicial and Non-Judicial Foreclosure setup requirements.
  
  

Required Skills And Abilities

• High school diploma or equivalent required.
• A minimum of 3 years of experience in default services processing within the legal domain.
• Preferably familiar with client and case management systems like Case Aware, Perfect Practice, Black Knight, and Tempo.
• Must be Proficient in MS Office applications, including Outlook, and Teams.
• Demonstrates a keen eye for accuracy and attention to detail.
• Capable of effectively prioritizing tasks and meeting tight deadlines.
• Demonstrate ability to work both independently and collaboratively within a team.
• Deliver exceptional internal and external customer service.
• Possess excellent professional communication skills for written and verbal interactions with all levels of personnel, including other managers, attorneys, clients, and external vendors.
  
  

About Mcmichael Taylor Gray, Llc

McMichael Taylor Gray, LLC (“MTG”) is a full-service default and creditors’ rights law firm delivering quality, cost-effective legal services for financial institutions throughout most of the Eastern United States. The founding partners of MTG established a forward-thinking, client focused law firm, centered on an unwavering commitment to the following core values:

• Excellence
• Integrity
• Honesty
• Respect
  
  

A successful candidate must pass a background check and be able to provide two professional references. All candidates will be subject to pre-employment screens and confirmation of eligibility to work in the United States. Candidates may also be subject to criminal and/or credit history checks and reference checks depending on the nature of the position for which they are applying. Consideration for employment with McMichael Taylor Gray LLC is conditional upon successful completion of these required standards.

McMichael Taylor Gray, LLC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.