What are the responsibilities and job description for the Edgefield Spa Coordinator position at McMenamins?
McMenamins Edgefield is Hiring for Spa Coordinator
McMenamins is a family-owned company in Oregon and Washington serving our own handcrafted beer, wine, cider, spirits, and coffee alongside good, honest pub fare. Locations range from neighborhood pubs to historic hotels. We emphasize community, art, history, music, food, drink, and fun. McMenamins has seasonal, as well as long-term career opportunities! We value Diversity, Equity and Inclusion and welcome individuals from diverse backgrounds.
Description of the Position:
The primary responsibility of the Spa Coordinator is to attend to the reservations and customer service needs of spa patrons. The Spa Coordinator is usually the first and last contact that the spa guest has with the spa. For this reason, excellent customer service is the number one priority. Duties include but are not limited to: checking spa guests in for scheduled appointments, taking reservations in person, by email or by phone; handling money; checking pagers in and out to spa employees; assisting with guest requests; answering and directing phone calls; selling & promoting products, informing guests of property and area attractions; and most importantly, ensuring the satisfaction of all our guests to promote repeat customer business. This position also requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. A Spa Coordinator must have the ability to work well independently and as a member of a team.
Benefits We Offer
- Perks and employee discounts:$45 hotel rooms, 40% off bottles of wine, access to concerts.
- Happy Hour beverage pricing all day, 40% off McMenamins apparel & spa services, shift food credits and more.
- Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
- 401(K) plan with employer contribution to eligible employees
- Paid Time Off (PTO)
- Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
Belief in a work life balance - Be part of a fun team and having a positive work environment
- Multiple career path opportunities - we have staff who have gone from front desk attendants to sales associates, from server to manager and many other continuing stories within McMenamins.
Qualified Applicants
- Knowledge of and comfort with computers
- Previous customer service-related experience
- Some accounting skills and cash handling experience
- Ability to accurately handle cash and work with numbers
- Experience with high volume phone lines preferred
- Ability to stay calm and friendly in stressful situations
- Excellent customer service, communication & phone skills
- Flexible schedule including days, evenings, weekends and holidays required
- Ability to remain calm and focused in a high volume, deadline-oriented work environment
Community
- Resurrection of historic buildings and properties in large and small Northwest communities
- Giving back financially to local schools and non-profits near each location
- Helping other local businesses grow with collaborative products
- Our pubs and hotel properties are places for all to gather, relax, converse and create a strong foundation for the fabric that makes up a neighborhood
Salary : $45