Community Director

Full Job Description

Our team members demonstrate excellent leadership and proactively manage their responsibilities with accountability. This self-motivated individual makes the team excel and strongly desires to learn. This individual also communicates with radical transparency while ensuring excellent customer service, always.

Reports to: Portfolio Manager

Position Type: Full Time

Location: Offsite

Pay Range: $26.00-$35.00 per hour (DOE)

The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 70 units and managing a staff of up to 3 Full-Time Employees (FTEs). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Clients expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).

DUTIES AND RESPONSIBILITIES

1. Client Relations - Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure MCM is meeting the Client objectives and expectations.

2. Communication - Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing MCM. Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

3. Employee Management - Develop and manage the site team members; including participating in the hiring, training and evaluation of employees. Ensure all open positions are filled in a timely manner. Ensure all employees maintain compliance with various department requirements.

4. Leasing/Occupancy - Maintain occupancy levels as established by owner/budget expectations. Develop and implement advertising and marketing strategies for the apartment community as needed. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority. Develop and oversee the implementation of resident retention programs. Ensure the safety, comfort and privacy of all property residents. Ensure move-in orientation is completed consistently with new residents.

5. Revenue Management - Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover. Management of monthly rent collections and delinquency to include timely deposit and security of funds according to MCM policies. Participating in the development of and managing to the approved operating budget. Accurately processing vendor invoices and managing accounting month end. Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

6. Reporting and Document Management - Maintain appropriate resident files including forms, leases, documents in accordance with MCM Standard Operating Procedures. Responsible for the daily integrity and confidentiality of resident files. Ensure that documents and reporting systems are maintained, updated, and organized. Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc. Assist in budget preparation and delivery.

7. Risk Management - Ensure compliance of Risk Management items through the following of the MCM Standard Operating Procedures. Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms. React calmly and professionally in emergency, emotional and/or stressful situations. Maintain current permit, licensing, and inspection requirements. Maintain compliance with OSHA requirements.

8. Facility Maintenance - Assist residents with reporting of maintenance needs. Document facility and maintenance needs and ensure timely completion. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor. Follow up on maintenance requests to promote resident communication and satisfaction.

9. Other - Consistently and fairly enforce community rules and regulations, MCM Standard Operating Procedures. Comply with all Fair Housing Laws and MCM policies and procedures. Promote a professional image by adhering to MCM Management's Dress Code Policy. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing MCM Management. Responsible for meeting all training requirements for the position (Mineral, Safety Meetings, etc.). Perform any and all functions as directed by the supervisor, including special project assistance.

Minimum Requirements:

This building is 66 units and is 100% LIHTC (low income housing, tax credit). It is important to have the following experience to effectively manage this building.

• At least 1-2 years as a Property Manager
• 1-2 years experience with LIHTC (completing initial certifications/annual recertifications)
• Knowledge or experience working at a Permanent Supportive Housing building
• Experience with the preparation of delinquent rent notices, serving and tracking late charges, termination notices, issuing lease violations and 3 day notices for clean ups, and preparing files for legal actions.
• Organized and detail oriented.
• Must have a minimum of 2 years experience with affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
• Affordable Housing Accreditation (e.g.: HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs.
• Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
• May Require a Valid Driver& License, as well as: a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets MCM Driving Standards and Personal Vehicle Use policy.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

• Appfolio
• Microsoft Word
• Microsoft Excel
• Adobe Acrobat
• Google Mail (GMail)
• Google Drive
• Internet Use
• Basic Computer Skills
• Customer Service
• Management

ESSENTIAL ATTRIBUTES

Positive influencing, interpersonal, and communication skills are essential.

Why look at MCM for your next career step? We offer comprehensive compensation

and benefits packages (employee-only employer-paid plan available), ongoing training, and

plenty of opportunities to grow your career. Come join Team MCM!

EEO

MCM Property Management, Inc. is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.

Commute Requirements: Moderate commute for this position requires you to have reliable transportation and valid insurance.

MCM Property Management, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. MCM Property Management, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance