What are the responsibilities and job description for the Patient Service Representative position at MCLENNAN COUNTY MEDICAL EDUCATION AND RESEARCH FOUNDATION?
REPORTS TO: Patient Services Manager
DUTIES/RESPONSIBILITIES:
· Patient registration
· collect current and overdue service charges, and printing receipt,
· secure a daily cash box,
· reconcile daily charges and receipts.
· Answer phones, taking and forwarding messages and scheduling appointments.
· Ability to mulitask and work in a fast paced environment
· Ability to verify patient insurance information
· Ability to use multi line phone system
· Ability to travel to other clinics to cover shifts as required
· Ability to operate office equipment (fax, printer, scanner)
· Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook
OTHER DUTIES:
§ Other duties as assigned by supervisor
PHYSICAL AND MENTAL REQUIREMENTS:
§ Valid Driver’s license
§ Visual and auditory accuracy
§ Shift length - 8 hours
§ Indoor setting –
§ Frequent use of computer
§ Long periods of sitting
§ Frequent use of telephone
§ Continuous repetitive grasping and manipulation of both hands
§ Continuous conversational communication
§ Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
§ Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
§ Occasionally working in confined, noisy, dusty areas
§ Regular use of personal transportation
§ Understand/carry out simple/detailed, oral/written instructions with retention
§ Read and interpret detailed specifications.
Qualifications:EDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.
SKiLLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused