What are the responsibilities and job description for the Patient Experience Coordinator position at McLean & Potomac Dermatology and Skincare Center?
McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology.
We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field.
Our front office team plays a critical role in shaping each patient’s experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere.
Our Culture
As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophy of patient care daily and believe in creating a supportive, respectful work environment with strong leadership involvement.
Growth Opportunities
We are committed to developing our team members. Opportunities for cross-training and advancement may include:
• Front Office Lead
• Clinical cross-training
• Cosmetic coordination
• Practice operations support
What You’ll Do
• Manage incoming calls on a multi-line system
• Schedule appointments in our cloud-based system
• Coordinate schedules for six providers
• Check patients in and verify insurance information
• Collect copays and process retail transactions
• Document detailed patient messages in our EHR
• Maintain accurate demographic and insurance records
• Support daily administrative operations
What You’ll Bring
• Bachelor’s degree completed or in progress preferred
• Strong multitasking and organizational skills
• Professional communication skills
• Interest in healthcare administration or the medical field
• Passion for patient-centered service
Benefits and Perks
• Health, Dental, and Vision Insurance
• 401(k) with match
• Paid Time Off
• Virtual fitness and mindfulness resources
• Generous skincare product discounts
• Complimentary cosmetic services
Position Details
• Full-time
• Some Saturdays required
• Primary location: McLean, VA
• Occasional coverage at our Potomac location (advance notice provided)
• One-year commitment required