What are the responsibilities and job description for the Patient Care Coordinator position at McLean Hearing Center?
Job Overview
McLean Hearing Center is looking for a friendly, dependable, and organized Patient Care Coordinator to join our team!
We are a patient-focused hearing center dedicated to providing exceptional service and creating a welcoming experience for every patient who walks through our doors. We are looking for someone who enjoys working with people, thrives in a busy office environment, and takes pride in making patients feel comfortable and cared for.
Position Overview
The Patient Care Coordinator is often the first point of contact for our patients, making this role an important part of the patient experience. This position involves a combination of front desk responsibilities, patient communication, scheduling, administrative tasks, and helping keep the office running smoothly.
Responsibilities
- Greet patients warmly and provide excellent customer service
- Answer and manage incoming phone calls in a friendly and professional manner
- Schedule, reschedule, and confirm patient appointments
- Check patients in and out and maintain accurate patient information
- Communicate with patients by phone, text, and email
- Assist with insurance-related information and documentation
- Collect payments and provide receipts when needed
- Handle general front office and administrative duties
- Maintain organized patient files and office records
- Assist with hearing aid appointments, repairs, clean-and-check appointments, and other patient needs
- Help maintain a clean, organized, and welcoming reception area
- Work closely with the hearing care providers and other team members to ensure patients receive excellent care
- Protect patient privacy and follow HIPAA guidelines
- Be willing to learn hearing healthcare terminology, office procedures, and basic hearing aid information
What We're Looking For
Required:
- Previous front desk, receptionist, medical office, or customer service experience
- Excellent phone etiquette and communication skills
- Friendly, welcoming, and professional personality
- Strong organizational skills and attention to detail
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using computers and learning new software
- Dependable, punctual, and responsible
- Ability to work independently while also being a team player
- Professional appearance and demeanor
- Ability to handle sensitive patient information with discretion
Experience in a medical office, audiology, ENT, hearing center, or other healthcare setting is a plus, but not required. We are willing to train the right person who has a great attitude and strong customer service skills.
The Ideal Candidate
We are looking for someone who is:
- Warm and personable – patients should feel comfortable talking with you
- A great communicator – especially on the phone
- Patient and compassionate – our patients may have questions or need extra assistance
- Organized and detail-oriented – keeping everything on track is important
- A problem solver – able to think on your feet and find solutions
- Team-oriented – willing to jump in and help wherever needed
- Reliable – we are a small, busy office and every team member plays an important role
- Positive and professional – someone who genuinely enjoys helping people
Why Join Our Team?
At McLean Hearing Center, we believe that excellent hearing care starts with excellent patient care. Our office is a close-knit, fast-paced environment where every team member makes a difference.
If you enjoy working with people, providing outstanding customer service, and being part of a team that truly cares about its patients, we'd love to hear from you!
Expected hours: 24.0 – 32.0 per week
Work Location: In person