What are the responsibilities and job description for the Director of Operations position at McLean Bible Church?
Job Purpose
The Director of Operations role supports a wide range of responsibilities and plays a key role in ensuring excellence, alignment, and efficiency across all aspects of MBC Arlington’s ministry operations.
Duties and responsibilities (Essential Functions)
The following items describe some of the ways the Location admin will operate:
- THE BUILDING/ FACILITY
- Serve as point of contact for issues related to the building
- Request work orders to MBC Building Services as needed
- Communicate with MBC Facilities Staff regarding custodian’s schedule changes or issues
- Handle incoming mail/deliveries to the building
- Ensure storage areas are tidy and organized well for ongoing use
- Handle requests for building usage from members and outside groups
- PURCHASING, INVOICES AND EXPENSE REPORTS
- Order supplies for office as needed
- Maintain supply of worship supplies: communion cups, snacks, response cards, new people packets, etc.
- Handle receipts and monthly expense reports
- Process reimbursements for church members as needed
- Ensure timely payment of invoices
- OUTWARD FACING COMMUNICATIONS
- Ensure the website is accurate and up to date with the latest information
- Work with Communications Team to request graphics for projects
- Post on social media accounts, with input from Location Pastor
- EVENTS AND CLASSES
- Utilize the MBC Help Desk to request event and class registrations
- Purchase or order food and supplies for events/classes
- Ensure the class and events are set up and cleaned up, with help from Serve Teams
- MINISTRY PLATFORM
- Run reports in MP including registration lists, stats on membership, etc.
- Input / update records in MP
- Send group emails through MP (eNews, event participant info, etc.)
- CHURCH GROUPS
- Facilitate a smooth connection to CGs from initial request to first visit
- Communicate with leaders to maintain accurate rosters, and to see where groups have room to grow
- Facilitate the coverage of CGs (stories/celebrations) in our communications channels
- MEETINGS
- Ensuring that staff meetings minutes and agenda are communicated to relevant parties
- Ensure that accurate meeting notes are taken and disseminated
- Ensure that tasks are communicated to those responsible and that project are managed to completion
- COMMUNITIES
- Serve as the primary staff contact for a Women’s Community.
- Serve as an additional staff contact for Men’s Community.
- Work with staff and Community Team leaders to ensure all our events / gatherings are welcoming for new guests and include a process for guest follow-up
- Facilitate the coverage of Communities (stories/celebrations) in our communications channels
- SERVE TEAMS
- Keep an accurate list of open serving opportunities
- Ensure the onboarding process for serve teams is smooth and effective across all teams
- Facilitate the coverage of serve teams in our communications channels
- THE SUNDAY EXPERIENCE
- Oversee the Welcome Teams strategy and leadership
- Ensure the building aesthetic and vibe is positive and welcoming
- Troubleshoot any issues that affect the Sunday experience
- Ensure that new guests are contacted in a timely way following their first visit with us
- Develop a team of Connectors to follow up with a personal touchpoint (email, call, invitation, etc.)
- Route new guests to other staff as appropriate regarding discipleship/care/etc.
- GENERAL INQUIRIES
- Serve as the point of contact for general inquiries
- Be available to receive visitors to the building
- Respond to questions that come in via email, website form, or phone calls
Qualifications
- Must be a “people person” who enjoys working in a fast-paced team environment.
- Must have demonstrated a gifting for organization and administration.
- Must be passionate about details, accuracy, follow-through and excellence.
- Must be able to manage and prioritize tasks for optimum efficiency.
- Must possess excellent verbal and written communication skills.
- Must be able to work well with others as an encouraging and supportive team member.
- Must be able to be joyful and flexible in the midst of constant change.
Working conditions
- Full -Time Position
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Physical requirements
Must be able to read, speak, and hear. Must be able to effectively communicate both orally and in writing. While performing the duties of this job, the Location Admin is regularly required to sit, talk, hear, walk, bend, kneel, and lift. The Location Admin is required to be able to lift and carry items that can weigh 25 pounds or more for short distances.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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