What are the responsibilities and job description for the Service Advisor position at McLarty Automotive Group, LLC?
Who Would I Interact With?
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?
- Setting, confirming and preparing for appointments with customers to expedite their service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction
- Setting and achieving targeted sales goals
- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
- Providing an exceptional customer experience to drive loyalty
How will I know if I am successful?
The performance of a Service Advisor is measured by achieving:
- Targeted sales goals
- Targeted Customer Satisfaction Index
Our Associates have many choices for career growth and development after success in a Service Advisor role. Opportunities may include:
- Service Management
- Collision Estimator
- Sales Associate
McLarty Nissan of Benton is an equal opportunity employer and a drug-free workplace.