What are the responsibilities and job description for the Vice President, ERP Systems position at MCLARENS LLC?
McLarens is a leading global claims services provider that helps clients achieve timely and equitable claims resolution.
McLarens family of brands’ is trusted by clients worldwide to deliver the best in claims management, loss adjusting and auditing services to pre-risk and damage surveying. With direct operations in 40 countries with over 2000 team members, McLarens is a global leader with a customer-centric culture and quality is at the heart of McLarens.
The professionals at McLarens live by a set of shared values that guide their actions and behaviors:
EXCELLENCE – We aim for nothing less than the highest standards in everything we do
TEAMWORK – We work best when we work together with clients, colleagues and suppliers alike
RESPECT – We are trusted to keep our promises, act with integrity and treat people the right way
KNOWLEDGE – We know our market better than anyone, but still we never stop developing
THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market
Vice President, ERP Systems
Summary:
As the Vice President of ERP systems, you will be an effective and motivated change agent who has direct experience managing an enterprise IT finance or business systems function. Reporting to the SVP IT Strategy and Operations, this role will be based in our Norcross, GA office, and will be directly responsible for the company’s technology strategy, project road map and daily support operations for our suite of financial, human resource and customer relationship management (CRM) systems.
Essential Duties & Responsibilities:
Resource, organize, and facilitate a team of 4-6 business analysts and ERP support technicians who are responsible for our Global SAP system in an environment with 137 offices and 1800 employees worldwide
Evaluate and develop staff, recruit and hire a diverse and effective workforce. Maintain individual and team growth ensuring performance
Be a coach, mentor, leader and motivator for the team
Facilitate joint leadership (with PMO) of the following processes: work capture, user story creation, backlog grooming, backlog prioritization, and sprint management.
Act as an escalation point for high severity issues that arise from other line of business functions
Actively participate in setting team objectives & ensure that they are met and communicated across the IT Organization
Effectively communicate and report operational progress to Finance, Business and IT leadership on a regular basis including product release management, work prioritization, sprint management (burndown), and defect management.
Assist IT executive management in the development and implementation of IT strategic plans, initiatives, direction, and annual budgets. Develop product roadmap for our Global SAP systems including major release upgrades, licensing investments and merger & acquisitions integrations
Work closely with Finance, HR and CRM leadership to identify, plan and execute improvements to our IT Financial systems to improve financial reporting, the efficiency of our Billing and Collections Team (BCT) and our overall ability as a company to manage outstanding WIP.
Work closely with SAP to ensure cloud-hosted systems are monitored appropriately, are backed up on a frequent basis, our that our systems are operating efficiently.
Proactively identify enhancement opportunities to platforms through root cause of support tickets to improve uptime and reduce support costs.
Qualifications:
BA / BS in Information Systems, Business or a related field from an accredited institution or equivalent work experience.
Highly Preferred Insurance industry experience or relevant consumer driven industry
Proven track-record of successfully building and scaling a team to support Financial systems
Demonstrated technical, configuration or development experience with SAP (Cloud preferred)
Direct experience partnering with executive-level management and business leadership in successfully launching new functionality or releases to financial systems
Excellent written and verbal communication skills with the ability to communicate technical verbiage to a non-technical audience via telephone, email and in person.
Strong interpersonal skills, including resolving conflict and negotiating effectively and tactfully.
Demonstrated people management expertise including resource allocation and planning, productivity analysis, and employee development on a global scale.
Education & Experience:
Experience communicating and interacting with C-Level, other leadership colleagues and customers in a confident and professional manner.
Strategic vision for our financial systems capabilities, and ability to develop and maintain enterprise strategy and roadmaps relative to the goals of the company
Ability to innovate and act as a "change leader" within an organization that is committed to maturing their processes, procedures and deliverables as it relates to management of our Financial systems
Exceptional interpersonal skills and the ability to work collaboratively to establish and build relationships with a large group of global and disparately-located IT and Business stakeholders
Strong verbal/ written communication and presentation skills and the ability to influence direction and gain acceptance of proposed strategies.
Demonstrated experience and working knowledge of budgeting tools, time and expense modules, global EFT, multi-currency entity management, bank lockbox file automation, and general accounting principles.
Benefits:
This position includes a competitive salary, paid vacation, holidays, and full health benefits including medical, dental, life, disability and a 401(k) plan with company match.
Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.