What are the responsibilities and job description for the Supervisor Operations position at McLaren Health Care?
Oversees the functions of the front office process, including day to day and long term planning in coordination with the Bloomfield Oncology Manager. Supervises and trains front office staff and medical assistants. Coordinates the intake of new patient referrals and post hospital discharge consults.
Essential Functions and Responsibilities:
Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Oakland.
- Provides service excellence standards:
Responds promptly, professionally and courteously to all customers’ needs.
Cooperates and communicates effectively with all McLaren Oakland team members.
Assists manager in planning, maintaining and scheduling of the office, both staff and patient.
Assists Manager with employee payroll when necessary.
Assists manager and contributes to the Performance Improvement process.
Coordinates all new patient referrals and post hospital consults, including scheduling of appointments, intake forms, collection of records, communication with patient/family, staff and ancillary staff.
Maintains patient databases, medical records and collection of appropriate participant information.
Troubleshoots computer and medical equipment problems with timely notification of proper departments.
Works in conjunction with Bloomfield Oncology Manager in planning, recommending and/or implementing action necessary to improve overall delivery of quality patient care.
Identifies problem areas and initiates problem solving resolutions in collaboration with the manager.
Consults in personnel decisions with Bloomfield Oncology Manager regarding hiring, promotion, or termination of front office staff and medical assistants
Oversees the Point of Service collections and accuracy of petty cash funds. Ensures deposits are completed timely.
Ensures front office staff and medical assistants are trained on the EMR and updates training as needed.
Ensures front office staff and medical assistants assigned to checkout have access to, and are properly trained in the all Patient Access required Programs such as Paragon, Ipayx, AHI etc
Covers front desk and check out as needed, and flexes to meet department needs and objectives.
- Practices cost effective measures.
Responsible for purchasing office supplies and materials as needed in collaboration with the manager.
Ensures deposits are completed timely and accurately.
Answers and responds to phone inquiries from patient and/or insurance carriers.
Maintains responsibility for own professional development and Leadership required classes.
Identifies self as a resource for staff, physicians, patients and manager. Maintains accessibility to above customers.
- High School Diploma.
- One to three years related experience in a health care setting required.
- Associate’s degree in a related field preferred.