What are the responsibilities and job description for the Scheduler position at McLaren Health Care?
Dept: MAC Rad Admin
Schedule: Variable days
Hours per biweekly pay period: 80
Position Summary: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.
Essential Functions and Responsibilities:
Required:
Additional Information
Schedule: Variable days
Hours per biweekly pay period: 80
Position Summary: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.
Essential Functions and Responsibilities:
- D e l i v e r quali t yc u s t o m er s e r v i c e b y ans wer in g in c o m i n g ph o n ec all s o rc o n t a ct i n g pa t i e n ts b y ph o n e t o d ete r m in e appropriate ex a m/test/procedure an d s c h e dul e pa t i e n t appropriately.
- Re v i ew s c r e e nin g f o r m a n d obtain/ ve rify patient and insurance inf o r m a t i o ntoe n sur e a cc ura c y and completeness.
- E nsur e b e s t p o s sibl ec u s t o m er s e r v i ce b y p r o p e rl ye d u c a t in g t h e pa t i e n t o nt h eex a m/test/procedure pr e para t i o n an d ans we rin g related qu e s t i o n s.
- Upda te pa t i e n t r e c o r d, in c ludin g an y n o tes n e ce ssa r y f o r t h e t ec h n o l o gi s t, c us to m e r , o r fu t ur e r e f e r e n c e.
- F o ll o ws si t e -sp ec if i c pr o t o c o l s an d k ee p s p r o t o c o l d o c u m e n t a t i o n up- t o -da te t oe nsur e c o m plian ce.
- O b t ain s pr o p e r appr o v a l f o r s c h e dul ec hang e s o r c an c e lla t i o n s a s app r o pria te.
- Maintain total confidentiality of personal and financial data.
- Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.
- Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
- Performs other related duties as required and directed.
Required:
- High School Diploma or GED
- Priorsch e duling e x p e rien c e.
- Two years of experience, preferably in health care.
Additional Information
- Schedule: Full-time
- Requisition ID: 25007380
- Daily Work Times: variable
- Hours Per Pay Period: 80
- On Call: No
- Weekends: Yes